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You will get Basic Zendesk Automation Setup (1–2 rules)
Project details
I will set up 1–2 powerful Zendesk automations tailored to your support needs. Whether you're looking to auto-close stale tickets, tag urgent cases, or streamline escalations, I’ll create clean, effective rules that boost agent efficiency and save time. With 25+ years of consultancy and Zendesk-certified expertise, you’re in safe hands.
👤 About me:
With 25+ years in consultancy and deep, certified Zendesk expertise, I’ve delivered end-to-end rollouts for startups and global enterprises alike. Additionally, I am an official partner of Zendesk and can provide licenses in addition to implementation.
From initial consultation and requirements gathering to hands-on setup, optimization, and team enablement I ensure each deployment delivers measurable ROI. Whether you need a light-touch setup, advanced workflow routing, or deep integration with internal platforms and AI tools,.
Every engagement includes:
✅ Hands-on configuration and best-practice implementation
✅ Improved efficiency and response times
✅ Proven delivery across support, operations, and customer success
✅ Consultancy for your team
👤 About me:
With 25+ years in consultancy and deep, certified Zendesk expertise, I’ve delivered end-to-end rollouts for startups and global enterprises alike. Additionally, I am an official partner of Zendesk and can provide licenses in addition to implementation.
From initial consultation and requirements gathering to hands-on setup, optimization, and team enablement I ensure each deployment delivers measurable ROI. Whether you need a light-touch setup, advanced workflow routing, or deep integration with internal platforms and AI tools,.
Every engagement includes:
✅ Hands-on configuration and best-practice implementation
✅ Improved efficiency and response times
✅ Proven delivery across support, operations, and customer success
✅ Consultancy for your team
Project Type
Project Management, OtherWhat's included $249
These options are included with the project scope.
$249
- Delivery Time 1 day
- Number of Revisions 3
About Ross
Certified Zendesk AI Expert
Dublin, Ireland - 7:33 am local time
Currently offering pro-bono (no or negligible charge) for technology consulting, Zendesk (administration, configuration, troubleshooting), etc to non-profit organisations, start-ups, charities, etc.
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Dedicated and results-oriented Certified Zendesk Consultant/Administrator with a proven track record of successfully implementing and optimizing Zendesk solutions to enhance customer support and streamline business processes.
Adept at understanding client needs, designing customized Zendesk configurations, and providing expert guidance to maximize the platform's potential. Skilled in troubleshooting, system administration, and training teams to ensure seamless adoption of Zendesk functionalities.
Steps for completing your project
After purchasing the project, send requirements so Ross can start the project.
Delivery time starts when Ross receives requirements from you.
Ross works on your project following the steps below.
Revisions may occur after the delivery date.
Review your current workflow
I’ll assess the use case you describe and clarify any conditions, priorities, or edge cases before implementing the automation.
Build & test your automation(s)
I will configure up to 2 Zendesk automations using the built-in automation engine, ensuring they trigger reliably and meet the intended logic.