You will get Bilingual Customer Service & Technical Support | Chat and Email
Project details
I’m a dedicated Customer Service and Technical Support professional with global experience helping businesses improve customer satisfaction, streamline support operations, and build lasting loyalty.
I provide multichannel support (chat, email, phone) with empathy, clarity, and professionalism—ideal for companies serving diverse audiences.
How I can help:
• Customer service & technical support
• Handling inquiries, complaints & escalations
• Ticket & CRM management (Zendesk, Freshdesk, etc.)
• Troubleshooting & issue resolution
• SLA and KPI tracking
• Support in Portuguese and intermediate English
What you get:
• Friendly, solution-focused interactions
• Timely issue resolution within SLA
• Clear daily or weekly reporting
• Consistent communication
Why choose me?
✔ Experience in tech, e-commerce & consulting industries
✔ Quick adaptation to tools, systems & workflows
✔ Strong problem-solving with a human touch
✔ Bilingual support for broader customer reach
✔ Committed to delivering results and satisfaction
Available for short or long-term projects. Let’s work together to elevate your customer experience!
I provide multichannel support (chat, email, phone) with empathy, clarity, and professionalism—ideal for companies serving diverse audiences.
How I can help:
• Customer service & technical support
• Handling inquiries, complaints & escalations
• Ticket & CRM management (Zendesk, Freshdesk, etc.)
• Troubleshooting & issue resolution
• SLA and KPI tracking
• Support in Portuguese and intermediate English
What you get:
• Friendly, solution-focused interactions
• Timely issue resolution within SLA
• Clear daily or weekly reporting
• Consistent communication
Why choose me?
✔ Experience in tech, e-commerce & consulting industries
✔ Quick adaptation to tools, systems & workflows
✔ Strong problem-solving with a human touch
✔ Bilingual support for broader customer reach
✔ Committed to delivering results and satisfaction
Available for short or long-term projects. Let’s work together to elevate your customer experience!
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$70
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 7 days |
Number of Hours of Work | 8 | 24 | 56 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8Frequently asked questions
About Andreza
Customer Service
Macae, Brazil - 5:37 pm local time
You want someone who doesn’t just follow scripts, but actually listens to your clients, understands their needs, and solves their problems with empathy and efficiency. You want your customers to feel valued, supported, and eager to come back. That’s exactly where I come in. 💬
With experience handling chat, email, and phone support, I help businesses like yours deliver excellent service while keeping response times fast and solutions effective. You’ll have someone by your side who knows how to balance multiple conversations without losing the human touch.
🚀 Here’s how I’ll support your business:
✅ Professional communication that makes your clients feel heard and respected.
✅Expertise in managing high volumes of customer interactions with calm and clarity.
✅ Experience with KPIs, scripts, and support strategies that ensure satisfaction and retention.
✅ Skilled in daily reporting, organizing feedback, and providing valuable insights to your team.
✅ Familiar with tools like Excel, Power BI, and CRM platforms (I’m a quick learner with any new software!)
🌟 Why choose me over other freelancers?
Because I’m not here to be “just another support agent.” I’m here to represent your brand with the care and attention it deserves. While others might deliver standard responses, I focus on creating meaningful interactions that build trust and loyalty with every customer.
✨ I adapt quickly, think proactively, and you’ll never have to worry about follow-ups—I’m on it before you even ask. You’ll get a reliable partner who treats your business like her own.
🧡 A little about me:
I’m passionate about helping people, a natural problem solver, and someone who believes that even the smallest interaction can make a big impact. With empathy, patience, and a solution-oriented mindset, I’ll be the extra pair of hands you can truly count on.
🚀 Let’s give your customers the service they deserve.
Send me a message and let’s chat about how I can help your business shine! 🌟
Steps for completing your project
After purchasing the project, send requirements so Andreza can start the project.
Delivery time starts when Andreza receives requirements from you.
Andreza works on your project following the steps below.
Revisions may occur after the delivery date.
Project Steps Example (Customer Support / Remote Assistance)
Delivering professional customer support via chat, email, and phone, resolving issues efficiently, keeping you updated, and ensuring every customer feels valued and satisfied.