You will get Bilingual Email & DM Customer Support (EN/ES) | Async & Human-first
Project details
Your inbox deserves peace (and your clients, a real human).
This async customer support service is for business owners, creatives, and brands who want clear, kind, bilingual communication without hopping on a single call.
I help you reply to emails and DMs in English and Spanish with warmth, clarity, and brand-aligned tone so you can focus on what you love, and trust that your people feel heard.
Ready to finally take client comms off your plate (but keep the quality on point)?
Let’s do it. 🤍
This async customer support service is for business owners, creatives, and brands who want clear, kind, bilingual communication without hopping on a single call.
I help you reply to emails and DMs in English and Spanish with warmth, clarity, and brand-aligned tone so you can focus on what you love, and trust that your people feel heard.
Ready to finally take client comms off your plate (but keep the quality on point)?
Let’s do it. 🤍
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Education, Food & Beverage, Gaming, Lifestyle, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Transportation & Automotive, Travel & Tourism, WellnessWhat's included
| Service Tiers |
Starter
$375
|
Standard
$465
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 10 | 12 | 15 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$30
Live Chat Support
+$30
Bilingual Support (EN+ES)
+$50Frequently asked questions
7 reviews
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GT
Guillaume T.
Dec 30, 2025
Real Estate App Trainer – EN/ES Video Calls
Melina was an absolute pleasure to work with. She was highly professional, very invested in the project, and consistently proactive throughout the onboarding work she delivered for us. Beyond her strong skills and reliability, she brought a great energy to the collaboration, positive, clear, and motivating.
Communication was smooth, she understood our needs quickly, and she genuinely cared about doing things right and adding value. Working with her felt easy and enjoyable, which is rare and very appreciated.
I would gladly work with Melina again and strongly recommend her to anyone looking for someone competent, committed, and a joy to collaborate with.
Communication was smooth, she understood our needs quickly, and she genuinely cared about doing things right and adding value. Working with her felt easy and enjoyable, which is rare and very appreciated.
I would gladly work with Melina again and strongly recommend her to anyone looking for someone competent, committed, and a joy to collaborate with.
AD
Adrian D.
Apr 10, 2025
Customer Support
LM
Leiya M.
Oct 18, 2023
Customer Experience Agent Spanish Speaking in a leading UK company
Melina is an exceptional team member whose reliability, customer advocacy, focus on resolution, positive contributions, quick learning abilities, and adaptability make her an asset to our organization. Her positive impact resonates throughout our team, and we are incredibly fortunate to have her on board.
AA
Ana Carolina A.
Oct 15, 2023
[URGENT] Spanish validation (LATAM ONLY!)
Melina has delivered exceptional results. Her expertise, punctuality, and open communication were invaluable. She significantly improved document quality. Highly recommended!
LM
Leiya M.
Aug 31, 2023
Customer Experience Agent Spanish Speaking in a leading UK company
Melina is an outstanding team member who consistently shines in her role. Her reliability and unwavering commitment to every task assigned to her are truly remarkable. Regardless of the challenges, she approaches her responsibilities with a determined mindset that ensures successful outcomes every time.
About Melina
Bilingual Virtual Assistant | Inbox & Client Communication Expert
93%
Job Success
Guayaquil, Ecuador - 7:22 pm local time
𝖡𝗂𝗅𝗂𝗇𝗀𝗎𝖺𝗅 𝖵𝗂𝗋𝗍𝗎𝖺𝗅 𝖠𝗌𝗌𝗂𝗌𝗍𝖺𝗇𝗍 (𝖲𝗉𝖺𝗇𝗂𝗌𝗁 & 𝖤𝗇𝗀𝗅𝗂𝗌𝗁)
🎯 𝐓𝐨𝐩 𝐑𝐚𝐭𝐞𝐝 | 𝟑9𝟎𝟎+ 𝐇𝐨𝐮𝐫𝐬 | 𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐞𝐝 𝐢𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞
Real, proactive, reliable bilingual support from someone who gets it.
I help with everything that happens behind the scenes: admin tasks, client communication, onboarding, sales support, and copywriting, in both English and Spanish. I take care of the things that drain your energy, so you can stay focused on what actually lights you up.
I’m not here to take over your business. I’m here to help you feel more in flow with it.
I write clearly. I communicate with care. I get things done. And I treat your work like I’d treat my own, with attention, presence, and a lot of heart.
If what you're building matters to you, then having the right person by your side matters too.
📊 𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐈’𝐯𝐞 𝐇𝐞𝐥𝐩𝐞𝐝 𝐂𝐫𝐞𝐚𝐭𝐞:
💬 Managed 12,000+ customer conversations with a 5-star satisfaction average
✍️ Created 200+ pieces of short-form copy in English & Spanish
📥 Reduced response times by 60% for my clients' inboxes
📆 Managed up to 5 inboxes + calendars across time zones and made it all feel effortless
💡 𝐖𝐡𝐚𝐭 𝐈 𝐝𝐨 (𝐬𝐨 𝐲𝐨𝐮 𝐝𝐨𝐧’𝐭 𝐡𝐚𝐯𝐞 𝐭𝐨):
✔Live Chat & Customer Support (EN/ES):
I talk to your clients like real humans and they love it.
✔Copywriting & Communication
✔Inbox & Calendar Management
✔Admin & CRM Support:
HubSpot, Asana, Google Suite, Canva... yeah, I know them.
✔Spanish Proofreading
𝐈𝐟 𝐲𝐨𝐮'𝐯𝐞 𝐞𝐯𝐞𝐫 𝐭𝐡𝐨𝐮𝐠𝐡𝐭:
– “I could’ve done it faster myself.”
– “I don’t have time to explain this ten times.”
– “I just need someone who gets it and makes it easier, not harder.”
– “Why is it so hard to find one person who can write, organize, follow up… all of it?”
You’re not the problem. You just haven’t had the right support.
🔥 𝐖𝐡𝐚𝐭 𝐡𝐚𝐩𝐩𝐞𝐧𝐬 𝐰𝐡𝐞𝐧 𝐈 𝐣𝐨𝐢𝐧 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦:
– You stop wasting time on things that don’t need your brain
– Your inbox stops being a black hole
– You finally send that message you’ve been avoiding for days
– You don’t have to explain everything twice
– You get support that adapts to you, not the other way around
– You feel a little less alone, and a lot clearer
🧠 𝐇𝐞𝐫𝐞’𝐬 𝐰𝐡𝐚𝐭 𝐲𝐨𝐮’𝐫𝐞 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐛𝐮𝐲𝐢𝐧𝐠:
You are not buying hours. You’re buying a partner. You’re buying freedom from the little and repetitive stuff. I’m fun to work with, but more importantly, I’ll make you look good.
📩 𝐈𝐟 𝐲𝐨𝐮’𝐯𝐞 𝐫𝐞𝐚𝐝 𝐭𝐡𝐢𝐬 𝐟𝐚𝐫, 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐰𝐡𝐚𝐭 𝐭𝐨 𝐝𝐨 𝐧𝐞𝐱𝐭. 𝐇𝐢𝐭 “𝐢𝐧𝐯𝐢𝐭𝐞.”
𝙻𝚎𝚝’𝚜 𝚋𝚞𝚒𝚕𝚍 𝚜𝚘𝚖𝚎𝚝𝚑𝚒𝚗𝚐 𝚝𝚑𝚊𝚝 𝚠𝚘𝚛𝚔𝚜, 𝚠𝚒𝚝𝚑𝚘𝚞𝚝 𝚋𝚞𝚛𝚗𝚒𝚗𝚐 𝚢𝚘𝚞 𝚘𝚞𝚝.
❇️What I actually support you with:
Inbox management, email support, client communication (in both English and Spanish), customer service, admin coordination, CRM updates, onboarding, follow-ups, calendar and task management, and project assistance.
Steps for completing your project
After purchasing the project, send requirements so Melina can start the project.
Delivery time starts when Melina receives requirements from you.
Melina works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & Brand Voice Sync
I’ll review the info you shared (platforms, tone, FAQs) and follow up with any quick questions to align on your voice and support style.
Daily Async Support in EN/ES
I’ll provide async support across the chosen platform, answering messages, organizing your inbox, and handling client comms with clarity and care.