You will get Bilingual FR/EN Customer Support Agent — Chat & Messaging
Project details
I'm a bilingual French/English customer support agent, available daily from 11:00 to 23:00 JST — covering both Asian and European business hours. With 6+ years of hands-on experience, I handle everything your customers need: inquiries, billing, technical issues, payment plans, and retention, on any platform you use. I also offer French/English translation for any content related to your customer communications. I'm autonomous, reliable, and easy to work with — and if you're not sure yet, my 3-day trial is the perfect way to get started with zero risk.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$45
|
Standard
$150
|
Advanced
$480
|
|---|---|---|---|
| Delivery Time | 3 days | 14 days | 30 days |
Number of Hours of Work | 8 | 40 | 80 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Scriptwriting
(+ 2 Days)
+$40
Summary Report
(+ 1 Day)
+$20Frequently asked questions
About Lloyd
Bilingual French/English Live Chat Support Agent
Binan, Philippines - 6:03 pm local time
I've spent my career communicating with people in writing and over the phone — from managing the American Express account at a telemarketing firm in France, to handling client inquiries at a London hotel, to supporting international B2B/B2C sales operations for a Hong Kong-based company. I know how to stay calm, stay clear, and make every client feel heard.
I also offer French ↔ English translation for customer-facing content — emails, FAQs, response templates, or any written communication your team needs localized.
I offer informal French language coaching for professionals — conversational practice, written communication tips, and business French for non-native speakers. I have been teaching French online as a volunteer since 2009 and I am a native speaker living in Asia, which makes me a natural fit for professionals based in the region.
Based in Japan, I'm available across both Asian and European business hours — a rare combination that makes me a flexible, reliable asset for any team needing bilingual FR/EN chat coverage.
Fast. Reliable. Written-communication focused. Chat support is where I naturally excel.
Languages: French (native) · English (C1)
Tools: HubSpot CRM · Zendesk · Freshdesk · Intercom · Google Workspace · Slack · Zoom
Available: 11:00–23:00 JST Mon–Fri · Sat 09:00–12:00 JST
Steps for completing your project
After purchasing the project, send requirements so Lloyd can start the project.
Delivery time starts when Lloyd receives requirements from you.
Lloyd works on your project following the steps below.
Revisions may occur after the delivery date.
Client onboarding
I review your platform access, your customers' profile, and any specific guidelines you want me to follow.
Active coverage begins
I respond to all incoming messages within 5 minutes during working hours.