You will get Calls Audited with Feedback and Score
Top Rated
Project details
- 1 Hour of work
-Confidential (No information will be shared with anyone)
- Available 24/7 (any timezone)
-Listening to min 3 call recordings per agent (Or as per your needs)
-Providing feedback for every call on an Evaluation form with Score Card in (Excel/PDF or as per your needs)
-Evaluation form provided by myself, or You can provide me with your form or simple feedback via email.
- If you have specific requirements that are not mentioned, please contact me as I am very flexible and open to work with what benefits you.
-Confidential (No information will be shared with anyone)
- Available 24/7 (any timezone)
-Listening to min 3 call recordings per agent (Or as per your needs)
-Providing feedback for every call on an Evaluation form with Score Card in (Excel/PDF or as per your needs)
-Evaluation form provided by myself, or You can provide me with your form or simple feedback via email.
- If you have specific requirements that are not mentioned, please contact me as I am very flexible and open to work with what benefits you.
Project Type
Customer Support, OtherWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 2 days
- Number of Revisions Unlimited
Frequently asked questions
4 reviews
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MI
Muhammad Anas I.
Dec 30, 2024
Chatbot Audit
MI
Muhammad Anas I.
Oct 2, 2024
Customer Service Audit/QA
WA
Wouter A.
Aug 5, 2022
Email CX Support | Order Confirmation + Upsell | Salary + Bonus
I am very happy with the service that I received from Joseph. He was easy to train and knows his way around. If you're looking for an excellent customer support agent, he's a great fit.
SM
Shameer M.
Jul 23, 2021
Customer Support Specialist for SaaS Business
About Joseph
Customer Service Phone/Chat/ Email and Quality Audit
100%
Job Success
Karachi, Pakistan - 9:19 am local time
I have 10 plus years of Customer Service Experience, over the Phone, Email, and Chat. I have worked with multinational companies based out of USA and UK. Started out as an Agent and grew to become an Operations manager. In my tenure I have trained agents offshore and have done Quality Audits. I will be personally working on your Gig.
What you can Expect:
Very professional, Courteous, First contact resolution, Dealing with difficult/irate customers, Resolving disputes, Understanding different accents, Decision making (on your approval only), Trustworthy, Reliable and Confidential (No information will be shared with anyone), Quick learner, Time management, Available 24/7
Internet, and Power backup. Noise Cancellation Headphone
Ticketing System / Software Experience:
Zoho CRM/Books, Zendesk, Jira, Linnworks Order Management, SellerChamp
Slack, Intercom, MS Office/Teams, G Suite.
CyberSource, 3CX,
ChatIQ, SnapEngage, BoldChat, Confluence, Tawk.to, ApexChat, Whatsapp Business
PayPal, Stripe, Checkout, Amazon, eBay, Etsy, Shopify
Gorgias (Support Agent Power User Shopify Certified), ReturnGo, ShipMonk, Gumtree, Monday, Reamaze, CallRail, ServiceM8, Salesforce
Business Size Experience:
Startup, Small (10-99 employees), Fortune 500
Customer Experience Services:
Auditing Calls/Emails/Chats for Quality Assurance, Chat Support, Inbound Inquiries, Call Support, Customer Feedback Documentation,
Team Management, KPI Metric Development, E-Commerce Management, Product Onboarding, Order Processing, Email Support
Industry Experience:
Consumer Goods, Automotive, Education, Real Estate, Telecom
Steps for completing your project
After purchasing the project, send requirements so Joseph can start the project.
Delivery time starts when Joseph receives requirements from you.
Joseph works on your project following the steps below.
Revisions may occur after the delivery date.
Listening to Call
Listen and create feedback for the calls received.
Submitting work
Sending over Feedback to you