You will get certified customer support for your e-commerce business
Top Rated
Project details
Are you looking for a Certified Customer Service Representative (CSR) to handle of your customers with professionalism, empathy, and efficiency?
I specialize in customer support for e-commerce, startups, and service-based businesses. With over 5 years of experience, I’ve helped clients manage email, live chat, social media, and CRM support, ensuring smooth communication and 5⭐ customer satisfaction.
Whether you need help with refunds, order tracking, complaint resolution, or general inquiries, I will represent your brand with care and professionalism.
✨ What you’ll get with me:
Fast & friendly responses to your customers
Ticket handling via Zendesk, Gorgias, Freshdesk, HubSpot, Zoho
Complaint resolution, returns & refunds management
Shopify, Amazon, and E-commerce customer support
Multilingual communication (English, Urdu/Hindi)
Daily updates & transparent communication with you
📌 My goal is to make sure your customers feel valued, supported, and loyal to your brand.
I specialize in customer support for e-commerce, startups, and service-based businesses. With over 5 years of experience, I’ve helped clients manage email, live chat, social media, and CRM support, ensuring smooth communication and 5⭐ customer satisfaction.
Whether you need help with refunds, order tracking, complaint resolution, or general inquiries, I will represent your brand with care and professionalism.
✨ What you’ll get with me:
Fast & friendly responses to your customers
Ticket handling via Zendesk, Gorgias, Freshdesk, HubSpot, Zoho
Complaint resolution, returns & refunds management
Shopify, Amazon, and E-commerce customer support
Multilingual communication (English, Urdu/Hindi)
Daily updates & transparent communication with you
📌 My goal is to make sure your customers feel valued, supported, and loyal to your brand.
Purpose
BusinessIndustry
Beauty & Cosmetics, Fashion & ApparelLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$180
|
Advanced
$380
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 7 days |
Number of Hours of Work | 8 | 10 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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About Umar
Shopify Customer Support Specialist | Email, Chat & Ticket Support
100%
Job Success
Multan, Pakistan - 1:26 am local time
My focus is on delivering high-quality customer service by resolving customer concerns quickly and communicating in a clear, polite, and professional way. I stay calm, helpful, and solution-oriented when assisting customers.
I can assist with:
✔️ Email and inbox management.
✔️ Live chat and ticket support.
✔️ Order tracking and issue resolution.
✔️ Complaint handling and customer follow-up.
✔️ CRM updates and support documentation.
✔️ Appointment scheduling and virtual assistant tasks.
✔️ Data entry and administrative support.
I am detail-oriented, organized, and committed to representing your business in a positive and professional manner. My goal is to help businesses create a smooth support experience that keeps customers satisfied and builds long-term trust.
Whether you need help managing customer inquiries, handling support tickets, responding to emails, or improving your customer service process, I am ready to support your business with dependable and efficient service.
Steps for completing your project
After purchasing the project, send requirements so Umar can start the project.
Delivery time starts when Umar receives requirements from you.
Umar works on your project following the steps below.
Revisions may occur after the delivery date.
Provide me with staff access to your Shopify store