You will get Chat and Email support.
Project details
Hi there and welcome to my Gig, my name is Sam. I am a well versed professional within the Customer Service sector and offer a vast amount of services.
Voice Call handling
Email handling
Live Chat
All Social Media Platforms
Data Entry
All CRM knowledge (Zendesk, Salesforce, Zoho etc)
I am a seasoned professional who has managed contact centers, implemented training plans for users, and developed Business plans based on Customer Experience which have improved customer retention and engagement,
I have worked with startups with no employees all the way to enterprises with over 200,000 employees and publicly traded companies on the FTSE 100 companies and NASDAQ.
When you buy with myself you are also getting the benefit of the extensive training and development I have undertaken over the years, so rest assured, you are buying with confidence.
Polite Notice:
If there's anything I've learned over the years it's that all businesses are different whether it's 1 employee or 100,000 and all your customers will be different also. Therefore, I meet your expectations, please message me first before placing an order.
Voice Call handling
Email handling
Live Chat
All Social Media Platforms
Data Entry
All CRM knowledge (Zendesk, Salesforce, Zoho etc)
I am a seasoned professional who has managed contact centers, implemented training plans for users, and developed Business plans based on Customer Experience which have improved customer retention and engagement,
I have worked with startups with no employees all the way to enterprises with over 200,000 employees and publicly traded companies on the FTSE 100 companies and NASDAQ.
When you buy with myself you are also getting the benefit of the extensive training and development I have undertaken over the years, so rest assured, you are buying with confidence.
Polite Notice:
If there's anything I've learned over the years it's that all businesses are different whether it's 1 employee or 100,000 and all your customers will be different also. Therefore, I meet your expectations, please message me first before placing an order.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $5
These options are included with the project scope.
$5
- Delivery Time 1 day
- Number of Hours of Work 8
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
About Sam
Customer Support (Phone, Chat & Email)
Lahore, Pakistan - 12:40 pm local time
My expertises;
Help desk/ticket support
Live chat support
Email support
Inbound phone support
Outbound phone support
Social customer support
Front office
Back office
Overview;
Live Chat and Phone Support Representative
Customer Service Specialist
Customer Service Supervisor
Ticket, Chat, Phone, Social Support Agent
Soft skills;
1. Emotional intelligence
2. Social intelligence
3. Intrapersonal awareness
4. Diplomacy
5. Patience
6. Authenticity
7. Thick skin
8. Attentiveness
9. Active listening
10. Empathy
11. Sensitivity
12. Adaptability
13. Friendliness
14. Persuasiveness
15. Collaboration
16. Tenacity
17. Task management
18. Time management
19. Product knowledge
20. Willingness to learn
Steps for completing your project
After purchasing the project, send requirements so Sam can start the project.
Delivery time starts when Sam receives requirements from you.
Sam works on your project following the steps below.
Revisions may occur after the delivery date.
Daily report
Well, in this filed, you will get daily report. I will create a Google sheet for quality, productivity and for some customer issues. Create sessions on a weekly basis to improve more customer satisfaction and business growth.