You will get chat / email customer support
Rising Talent
Project details
I help in providing fast, reliable, and professional chat and email customer support that improves customer satisfaction and retention for your business.
Services I provide:
• Quick replies to customers, live chat and social media
• Friendly, professional customer support tone
• Order tracking inquiries
• Returns and exchanges support
• Product inquiries
• Order issue resolution
• De-escalation for angry and frustrated customers
• Conflict resolution with empathy and care for customers & ensure they feel heard
• Escalation to appropriate team members when required
• Offer product recommendation according to business guidelines
• Bi-lingual communication (English - Arabic (Egyptian & Saudi dialect)
Let me help your business deliver a wonderful customer service experience. I'm looking forward to discussing things further and helping you with the tedious day-to-day tasks so you can focus on what matters :)
Services I provide:
• Quick replies to customers, live chat and social media
• Friendly, professional customer support tone
• Order tracking inquiries
• Returns and exchanges support
• Product inquiries
• Order issue resolution
• De-escalation for angry and frustrated customers
• Conflict resolution with empathy and care for customers & ensure they feel heard
• Escalation to appropriate team members when required
• Offer product recommendation according to business guidelines
• Bi-lingual communication (English - Arabic (Egyptian & Saudi dialect)
Let me help your business deliver a wonderful customer service experience. I'm looking forward to discussing things further and helping you with the tedious day-to-day tasks so you can focus on what matters :)
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$45
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 3 | 12 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$3
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DC
David C.
Jul 20, 2026
Arabic Virtual Customer Support Representative
Good freelancer
About Yasmin
Email Customer Service Specialist - Ecommerce - Shopify Support
100%
Job Success
Alexandria, Egypt - 5:17 pm local time
I make sure that doesn't happen. I help e-commerce brands turn questions into confidence, complaints into solutions, and frustrated customers into returning buyers.
As a bilingual English/Arabic (Egyptian & Saudi dialect) customer support specialist, I bring empathy, problem-solving, and genuine care to every conversation, plus hands-on Shopify experience to keep your store running smoothly behind the scenes.
✅ Customer Support:
Consistent, on-brand tone
Professional, friendly replies across multiple channels: live chat, email & social media
Flagging repeat issues to solve problem at the core
Order tracking, returns, exchanges & product inquiries
De-escalation and conflict resolution for frustrated customers
Order issue resolution & escalation to the right team when needed
Product recommendations aligned with your brand guidelines
CRM Tools: Zendesk, Commslayer, Replient
Response time within 10 minutes
Handling 100+ inquiries per day
Experience in Shopify backend operations
✅ Software knowledge:
CRM software: Zendesk, Commslayer, Replient
Google Workspace
Shopify
Wordpress
Your customers deserve to feel heard, and your store deserves to run smoothly behind the scenes. I'd love to help with both!
Send me a message and let's get started.
Steps for completing your project
After purchasing the project, send requirements so Yasmin can start the project.
Delivery time starts when Yasmin receives requirements from you.
Yasmin works on your project following the steps below.
Revisions may occur after the delivery date.
Customer support provided
Provide customer support service for agreed upon time period