You will get Chat, Email & Virtual Assistance
Rising Talent
Project details
I’m a dedicated Customer Support Specialist with over 4 years of experience helping businesses build trust and retain customers. What sets me apart is my ability to handle support with speed, empathy, and precision, whether it’s through live chat, email, or managing high-volume inquiries.
I’ve worked with clients ranging from leading fintech companies like Revolut to fast-paced Shopify eCommerce brands, adapting to each company’s tone, tools, and customer base with ease.
I don’t just follow scripts, I actively listen, find solutions, and make sure each customer feels heard and helped. I’m comfortable with tools like Shopify, Slack, LiveChat, and I can quickly learn and adapt to any customer support tool your team uses.
Whether you're a startup or an established business, I’ll bring structure, calm, and quality to your support operations.
I’ve worked with clients ranging from leading fintech companies like Revolut to fast-paced Shopify eCommerce brands, adapting to each company’s tone, tools, and customer base with ease.
I don’t just follow scripts, I actively listen, find solutions, and make sure each customer feels heard and helped. I’m comfortable with tools like Shopify, Slack, LiveChat, and I can quickly learn and adapt to any customer support tool your team uses.
Whether you're a startup or an established business, I’ll bring structure, calm, and quality to your support operations.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cybersecurity, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Transportation & Automotive, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$38
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 26 days |
Number of Hours of Work | 1 | 8 | 200 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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MB
Maria B.
Jan 20, 2025
Appointment Setter | Social Media Sales
Umair showed great dedication and skill in engaging with clients, effectively scheduling key appointments. His contribution was valuable, and we wish him success in his future endeavors.
OJ
Olivea J.
Dec 11, 2024
Looking For An Experienced YouTube Thumbnail Designer For Spirituality Channel (10 Thumbnails/ $50)
I've really enjoyed working with Umair. He's very dependable, responsive, and always willing to make revisions to ensure everything is just right. A friendly and professional collaborator.
CD
Cameran D.
Nov 20, 2022
Customer Service Representative and VA for an E-commerce Company
Very happy with Umair's work. Will work with him again on the next project. Thank you.
About Umair
Customer Support Specialist | Chat, Email & Virtual Assistance
100%
Job Success
Lahore, Pakistan - 5:50 am local time
I’ve handled everything from B2B fintech clients at Revolut, the world's leading online bank to chat support for Shopify stores, to acting as a virtual receptionist for a Jewelry store. Whether it’s sales support, order tracking, account troubleshooting, or just keeping communication smooth, I’ve done it, and I do it well.
Here’s what I bring to the table:
1. Clear, friendly, and professional communication (even when things get tricky)
2. Fast learning and full alignment with your brand voice and policies
3. Experience across CRM tools, Slack, Jira, Confluence, Clockify, Trello, WordPress and Shopify backend
A solutions-first mindset focused on both the customer and your business goals
My goal is simple: make every customer interaction a win for them, and for you. If you're looking for someone who can jump in, get things done, and treat your customers like gold, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Umair can start the project.
Delivery time starts when Umair receives requirements from you.
Umair works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Brand Training
I’ll review your support guidelines, tone of voice, FAQs, and any past tickets to fully understand how you want your customers to be treated.
Tool Setup & Access Check
I’ll get access to your CRM (like Zendesk, Intercom, Shopify, etc.), test logins, and confirm everything is working before going live.