You will get Chat Support and Email Handling from a Multilingual Virtual Assistant
Project details
As a bilingual (Bahasa Indonesia–English) chat support assistant for a Montessori-based school, I was responsible for handling incoming messages from parents, prospective students, and other stakeholders. My role included providing clear and concise information about school programs, schedules, and admissions, as well as managing complaints with empathy and a solution-focused approach.
I regularly handled both simple and complex inquiries:
Quick chats (1–3 minutes): Common questions about location, fees, or schedules.
Complex cases (5–10+ minutes): Situations requiring confirmation with other departments, detailed explanations, or sensitive complaint handling.
By maintaining professionalism and clarity in every interaction, I helped ensure a smooth communication experience and contributed to the institution’s trustworthy and friendly image.
I regularly handled both simple and complex inquiries:
Quick chats (1–3 minutes): Common questions about location, fees, or schedules.
Complex cases (5–10+ minutes): Situations requiring confirmation with other departments, detailed explanations, or sensitive complaint handling.
By maintaining professionalism and clarity in every interaction, I helped ensure a smooth communication experience and contributed to the institution’s trustworthy and friendly image.
Purpose
PersonalIndustry
Arts & Design, Education, Music, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$125
|
Advanced
$745
|
|---|---|---|---|
| Delivery Time | 1 day | 5 days | 30 days |
Number of Hours of Work | 1 | 20 | 120 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Anastasia Grace
Virtual Assistant (Chat and Email support)
Yogyakarta, Indonesia - 9:44 am local time
What I offer:
- Real-time chat support via website, apps, or social media
- Prompt and polite responses, tailored to your brand voice
- General customer care
- Cultural understanding for better engagement and satisfaction
2. Email Management Services
- What You Get: Improved communication efficiency, a clean and organized inbox, and no more missed important emails.
3. Calendar Scheduling
- What I offer : Creating Google Calendar for both internal and external agenda, Adding 30 minutes reminder, Using different color for different note (for example blue : the actual program, lighter blue : revised program)
4. Canva Design for Social Media and other purposes
- What you get : Canva design for various goals; event poster, poster, pricelist, etc.
Invest your time in what truly matters—let me handle your administrative tasks with excellence!
Steps for completing your project
After purchasing the project, send requirements so Anastasia Grace can start the project.
Delivery time starts when Anastasia Grace receives requirements from you.
Anastasia Grace works on your project following the steps below.
Revisions may occur after the delivery date.
If you are interested in another upcoming project
To ensure the project goes smoothly, please let me know if you are interested to continue with another project 1 week in prior.