You will get Chinese/Global Customer Service (Chat & Email)
Top Rated
Top Rated
Project details
I provide fast and reliable online customer support through email, e-commerce chat (e.g., Shopee Chat), social media chat, and website live chat. With years of experience using Zendesk, WhatsApp Business, and Shopee Chat, I can handle customer inquiries, orders, after-sales issues, as well as website product updates (adding, removing, or editing items). My service is detail-oriented, timely, and always focused on customer satisfaction.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Environmental, Fashion & Apparel, Gaming, Real Estate, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$185
|
Advanced
$245
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 7 days |
Number of Hours of Work | 5 | 25 | 35 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8Frequently asked questions
About SHI LING
Customer Support (Chat & Email) | Data Entry | Virtual Assistant
100%
Job Success
Johor Bahru, Malaysia - 9:46 pm local time
💬 **Chat & Live Chat & Email Support**:
- Answering customer inquiries quickly and professionally
- Handling refunds, complaints, order issues, and follow-ups
- Experienced with **Zendesk, Shopee Chat, WhatsApp Business, Salesforce, Many Chat, Lark, Facebook Inbox, Tawk.to**
- Extensive remote customer support experience across different industries
- Global experience: Skilled at handling multi-language written communication (using translation tools) to ensure smooth and professional interactions
- Once familiar with company policies, able to efficiently resolve 20–30 live chats within 5–10 minutes
🛒 E-commerce & ERP Experience:
- Skilled in cross-border dropshipping and semi-stock e-commerce models
- Managing full order process: confirming payment, placing supplier orders, entering tracking numbers into ERP systems
- Proficient with ERP tools for order syncing, overseas warehouse coordination, and logistics tracking
- Communicating with suppliers, monitoring stock, and ensuring timely international shipping
- Managing product listings: uploading, editing, or removing products as required
- Providing complete after-sales support: shipment updates, dispute resolution, and return handling
🧾 **Admin & Data Entry Tasks**:
- Accurate data entry using Excel / Google Sheets
- Scheduling, file management, online research
- Skilled in Microsoft Excel (Pivot, Vlookup), Word, and PowerPoint
🎯 I have previously been responsible for:
- 🎮 Game top-ups and player inquiries (online gaming platform, not online casino platform)
- 🛠 Roof repair support and scheduling technicians
- 🍱 Editing online food delivery menus and coordinating with restaurant owners
- 🧳 Travel itinerary planning, booking flights and accommodations, and handling visa documentation
- 🛍 E-commerce store operation, cross-border dropshipping, ERP order management, supplier communication, and after-sales customer support
- 🏨 Hotel booking assistance and front desk guest services
I’m highly organized, detail-oriented, and I specialize in remote support (chat/email). Let me help support your customers while you focus on growing your business.
Steps for completing your project
After purchasing the project, send requirements so SHI LING can start the project.
Delivery time starts when SHI LING receives requirements from you.
SHI LING works on your project following the steps below.
Revisions may occur after the delivery date.
Review Materials and Access
I will check the FAQ, product/service details, and test the access to the support system provided by the client.
Learn Company Guidelines
I will familiarize myself with your communication tone, brand guidelines, and policies (if available).