You will get Comprehensive QA Audits & Root Cause Analysis to Reduce Escalations
Project details
I provide end-to-end quality audits and root cause analysis to help businesses reduce CEO-level escalations, improve compliance, and boost customer satisfaction. Unlike generic QA services, I deliver customized reports, actionable insights, and performance dashboards that highlight process gaps and guide real improvements. My approach combines hands-on auditing experience with data-driven recommendations, ensuring your team sees measurable results quickly.
Project Type
Ecommerce Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Frequently asked questions
About Abhi
QA Strategist | Reducing Escalations, Boosting Compliance
Haldia, India - 11:43 am local time
I help brands prevent CEO-level escalations and raise customer satisfaction by designing smart quality-assurance systems. As founder of SolveXtra, I combine hands-on auditing skills with data-driven reporting to give teams the insight they need to fix problems fast.
What I Do Best
Quality Monitoring & Compliance Audits: End-to-end call, chat, and email evaluations with clear scoring and feedback.
Root Cause Analysis (RCA): Pinpointing process gaps so leaders can act on the real issue, not the symptom.
Dashboard & Reporting: Custom, easy-to-read performance dashboards that make trends and risks obvious.
Process Improvement Consulting: Practical action plans that cut escalations and improve CSAT/NPS.
Why Work With Me
Proven track record auditing major e-commerce and service brands.
Able to deliver detailed reports and recommendations on tight deadlines.
Flexible engagement—project-based or ongoing QA partnership.
If you need accurate audits, clear RCAs, and actionable insights to strengthen your customer-service quality, I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Abhi can start the project.
Delivery time starts when Abhi receives requirements from you.
Abhi works on your project following the steps below.
Revisions may occur after the delivery date.
Client Provides Requirements
Receive sample calls/chats/emails, QA guidelines, and goals.
Initial Review & Planning
Understand client expectations and define audit scope.