You will get Comprehensive SOP Creation & Process Optimization for CX & Operations
Project details
This project stands out by delivering comprehensive SOP creation and process optimization focused specifically on customer experience (CX) and operations. The approach emphasizes simplicity, clarity, and practical solutions tailored to each client’s unique workflows. By streamlining processes and enhancing team collaboration, the project drives measurable improvements in efficiency, service consistency, and customer satisfaction, making operations more effective and scalable.
Purpose
PersonalIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 10 days |
Number of Outbound Calls | 9 | 9 | 9 |
Number of Email Sends | 8 | 9 | 9 |
Scriptwriting | |||
Summary Report | |||
Lead List |
Optional add-ons
You can add these on the next page.
Additional Outbound Call
(+ 5 Days)
+$2
Additional Email Send
(+ 5 Days)
+$2About Supriyo
Virtual Assistant | CX Leader | Improve Customer Experience, Save Time
Kolkata, India - 8:46 am local time
I’m a CX & Operations Leader with 18+ years of experience helping companies streamline processes, improve customer experience, and free up valuable time. Clients trust me because I don’t just complete tasks—I redesign them for lasting results.
🍀 What I Bring 🍀
✔️SOP & Process Optimization – Reduced errors by 30% and resolution time by 25% with scalable workflows.
✔️ KPI Dashboards – Built Excel/Google Sheets trackers that saved managers 5+ hours/week and lifted SLA adherence from 70% → 90%.
✔️Customer Experience Transformation – Boosted FCR by 15–20% and increased CSAT by 10% within 6 months.
✔️ Team Management & Coaching – Led and developed 20+ agent teams, improving productivity and cutting attrition by 10%.
✔️ CRM & Automation – Implemented automation that lowered handling time by 20% while improving compliance.
✔️ AI & Prompt Engineering Expertise – Applied AI tools to automate reporting and streamline day-to-day operations.
🍀Why Work With Me🍀
✔️ Clear deliverables & transparent timelines
✔️ Consistent, reliable support
✔️ Discreet handling of sensitive data
✔️ Measurable improvements in efficiency & customer experience
🍀Sample Results🍀
Improved CSAT by 10% in 6 months by redesigning escalation workflows.
Built dashboards that saved managers 5+ hours/week and increased SLA adherence to 90%.
Cut process errors by 30% with clear SOPs and compliance training.
If you need structure, consistency, and measurable results, let’s work together to free up your time and elevate your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Supriyo can start the project.
Delivery time starts when Supriyo receives requirements from you.
Supriyo works on your project following the steps below.
Revisions may occur after the delivery date.
Understand - Research - Brainstorming - Implementation - Sampling
Review current processes and documents, identify gaps, draft clear SOPs, optimize workflows, collaborate with stakeholders for feedback, refine procedures, and deliver finalized SOPs to enhance CX and operations efficiency.