You will get CS Starter Kit — SOPs, Scripts & Macros for Your Support Team
Project details
Is your support team winging it with every ticket? This package gives them a complete operational foundation - ready to use from day one.
After 9+ years managing customer support for e-commerce and SaaS companies, I build everything your team needs to be consistent, efficient, and professional, customised to your business - delivered in 5 days.
What you'll receive:
→ 5 custom SOPs (onboarding, ticket management, escalation, refunds, end-of-shift)
→ 10 response scripts for the most common scenarios (delayed orders, refunds, complaints, follow-ups)
→ Freshdesk or Zendesk macros ready to import
→ Tone of voice guide for your brand
→ Delivered in English, Spanish, or Portuguese (BR), your choice
No more improvised responses or inconsistent tone. 191 completed jobs. 5.0 stars. I don't just deliver documents ; I give your team the tools to handle anything.
After 9+ years managing customer support for e-commerce and SaaS companies, I build everything your team needs to be consistent, efficient, and professional, customised to your business - delivered in 5 days.
What you'll receive:
→ 5 custom SOPs (onboarding, ticket management, escalation, refunds, end-of-shift)
→ 10 response scripts for the most common scenarios (delayed orders, refunds, complaints, follow-ups)
→ Freshdesk or Zendesk macros ready to import
→ Tone of voice guide for your brand
→ Delivered in English, Spanish, or Portuguese (BR), your choice
No more improvised responses or inconsistent tone. 191 completed jobs. 5.0 stars. I don't just deliver documents ; I give your team the tools to handle anything.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$199
|
Standard
$249
|
Advanced
$449
|
|---|---|---|---|
| Delivery Time | 6 days | 5 days | 7 days |
Number of Outbound Calls | 0 | 0 | 0 |
Number of Email Sends | 0 | 0 | 0 |
Scriptwriting | |||
Summary Report | |||
Lead List | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$40 - $60
85 reviews
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AG
Ana G.
Jan 10, 2024
Virtual Assistant
hb
hady b.
Dec 14, 2023
Customer service agent for e-commerce
Valeria was a valuable member of our team. Any company that hires her will be fortunate to have such a skilled and dedicated individual on their team. We wish you all the best, and we sincerely thank you for being a part of our team.
CC
Crowd C.
May 4, 2022
Traducir ENG o ESP a PORTUGUES
Valeria is fast and adjusts the translation to the final objective of the text, which I think is a very good detail.
MH
Mat H.
Sep 9, 2021
Spanish speaking VA required for research project.
Valeria was a great help to us when we launched our brand in Spain and I would certainly recommend her services to anyone that needs native Spanish support. I wish Valeria all the best for her future and thank her for the work she has done for me.
ZY
Zara Y.
Jul 19, 2021
Recruiter for Bilingual Customer Support Specialist: LATAM (Portuguese/English & Spanish/English)
About Valeria
AI-Powered Customer Support & CS Operations | E-commerce | EN-ES-PT
Valencia, Spain - 8:54 pm local time
Most businesses hire support agents to handle volume. I help you reduce it, by building the systems, scripts, and processes that prevent tickets from happening in the first place.
𝗪𝗵𝗮𝘁 𝗜 𝗱𝗲𝗹𝗶𝘃𝗲𝗿:
→ SOPs and response scripts your team can use from day one
→ Freshdesk and Zendesk setup, macros, and workflow optimization
→ CS process audits with clear, actionable recommendations
→ Trilingual support operations: English, Spanish, and Brazilian Portuguese
→ AI tool integration guidance for CS teams ready to work smarter
𝗪𝗵𝗼 𝗜 𝘄𝗼𝗿𝗸 𝘄𝗶𝘁𝗵:
E-commerce brands and SaaS founders who need their customer operations to run without them.
𝗪𝗵𝘆 𝗶𝘁 𝘄𝗼𝗿𝗸𝘀:
191 completed jobs. 5.0 stars. I don't just answer tickets, I build the systems that reduce them.
Available for fixed-price projects and ongoing contracts. Response time under 4 hours.
Steps for completing your project
After purchasing the project, send requirements so Valeria can start the project.
Delivery time starts when Valeria receives requirements from you.
Valeria works on your project following the steps below.
Revisions may occur after the delivery date.
Share your tools and scenarios
Tell me which helpdesk you use and describe your 5 most common support situations
Review draft
I send you a draft for feedback before final delivery