You will get Customer and Client Support
Project details
I bring over five years of experience in customer service, specializing in collections, roadside assistance, dispatching, and live chat support. Unlike standard support agents, I offer a customer first approach combined with data-driven strategies to enhance efficiency and customer satisfaction.
Multi-Industry Expertise- Experience in B2B & B2C environments, handling high-pressure situations like debt collection and emergency dispatching.
Remote & Scalable Support- Whether you need flexible, part-time, or 24/7 assistance, I adapt to your business needs without compromising quality.
By choosing my services, you’re not just getting a support agent, you’re getting a strategic partner committed to delivering results and elevating your customer experience.
Multi-Industry Expertise- Experience in B2B & B2C environments, handling high-pressure situations like debt collection and emergency dispatching.
Remote & Scalable Support- Whether you need flexible, part-time, or 24/7 assistance, I adapt to your business needs without compromising quality.
By choosing my services, you’re not just getting a support agent, you’re getting a strategic partner committed to delivering results and elevating your customer experience.
Purpose
BusinessIndustry
Education, Financial Services, Food & Beverage, Logistics & Supply Chain Management, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$6
|
Standard
$7
|
Advanced
$8
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | - | ||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$1
Summary Report
+$1
Email Support
+$1
Live Chat Support
+$1About Nasasha
Account management/Customer engagement
Kingston, Jamaica - 9:24 pm local time
Steps for completing your project
After purchasing the project, send requirements so Nasasha can start the project.
Delivery time starts when Nasasha receives requirements from you.
Nasasha works on your project following the steps below.
Revisions may occur after the delivery date.
Intial Consultation & requirments Gthering
Discuss clients needs- Understand the scope of your work, customer service channels(phone live chat, email.and service expectation 2. Set Goals & Metrics- Define KPI's such as response time, customer satisfactions and first call resolution.
Onboarding & Training (if required)
Product/Service Familiarization- Learning about the client's offerings to provide accurate support Process & Script Review- Understand escalations procedures, call scripts and FAQs