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You will get customer care representative , virtual receptionist
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Project details
𝗕𝗼𝗼𝘀𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝟮𝟰/𝟳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Looking for dedicated virtual customer service that keeps your clients happy and returning for more? I'm here to help! With 3+ years of experience and over 7,000 calls handled, I provide reliable support that drives customer satisfaction and business growth.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿:
• 24/7 inbound & outbound phone support
• Appointment setting & cold calling
• Email, live chat & ticket handling
• Shopify & e-commerce customer support
• Zendesk expertise for multichannel support
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲?
• Quick, accurate responses that retain customers
• Proven success with over 40,000 calls & 5,000 emails managed
• Tailored support for special or urgent projects
𝗕𝗢𝗡𝗨𝗦: Free 15-minute extra service for the first 10 orders!
Whether you need customer service for Shopify, e-commerce, or live chat, my mission is to build strong, lasting relationships with your customers and ensure your business thrives.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Looking for dedicated virtual customer service that keeps your clients happy and returning for more? I'm here to help! With 3+ years of experience and over 7,000 calls handled, I provide reliable support that drives customer satisfaction and business growth.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿:
• 24/7 inbound & outbound phone support
• Appointment setting & cold calling
• Email, live chat & ticket handling
• Shopify & e-commerce customer support
• Zendesk expertise for multichannel support
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲?
• Quick, accurate responses that retain customers
• Proven success with over 40,000 calls & 5,000 emails managed
• Tailored support for special or urgent projects
𝗕𝗢𝗡𝗨𝗦: Free 15-minute extra service for the first 10 orders!
Whether you need customer service for Shopify, e-commerce, or live chat, my mission is to build strong, lasting relationships with your customers and ensure your business thrives.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$50
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
9 reviews
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(1)
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This project doesn't have any reviews.
RM
Rawan M.
May 4, 2026
Experienced Virtual Assistant Needed
I had the pleasure of working with her as my Executive Assistant, and she was truly exceptional. She’s very detail-oriented, organized, and always on top of everything nothing ever slipped through the cracks.
What I appreciated most was her reliability and responsiveness. She was always there, day or night, making sure things moved smoothly and efficiently. She takes her work seriously and shows real dedication in everything she does.
If you’re looking for someone dependable, sharp, and easy to work with, I highly recommend her.
What I appreciated most was her reliability and responsiveness. She was always there, day or night, making sure things moved smoothly and efficiently. She takes her work seriously and shows real dedication in everything she does.
If you’re looking for someone dependable, sharp, and easy to work with, I highly recommend her.
DO
Donald O.
Jan 30, 2026
Virtual Assistant / Project Manager
Henrietta did an amazing job in structuring our roadmap in Jira. Excellent communication not only with myself but with all project stakeholders. She also created a clear collaborative process for estimating effort, impact and priority of our stories that we will continue to use. Very adaptive and responsible, would be happy to hire again in the future!
DT
Dan T.
Dec 1, 2025
Proactive Virtual Assistant for Strategic Storytelling Consultancy (Part-Time, Long-Term)
Etta was super helpful and very responsive.
ZF
Zak F.
Jun 19, 2025
Looking For VA To Help With Listing on Other Platforms
Henrietta was fantastic went above and beyond. Hope to work together again soon. Thank you
TF
Tara F.
Apr 2, 2025
Personalized Speaker Outreach
About Henrietta
Executive Assistant & Project Manager | Admin Operations | Automation
100%
Job Success
Lagos, Nigeria - 4:03 am local time
I am a Senior Executive Assistant and Project Manager with over 5 years of experience supporting CEOs, founders, and leadership teams remotely. My background spans executive support, administrative operations, and project coordination, and I bring workflow automation into every engagement to make the support I provide more efficient and sustainable.
I do not just manage your calendar and close your tabs. I look at how your team operates and streamline the processes underneath so the day-to-day runs cleaner, faster, and with less back-and-forth landing on your desk.
WHAT I DELIVER:
✅ Clients I support save an average of 8 to 15 hours per week within the first 30 days through workflow redesign and automation
✅ I have built multi-step automation systems using Zapier, Make, and Airtable that eliminate manual data entry and reduce operational errors by up to 70%
✅ Teams I manage consistently report faster project delivery, cleaner pipelines, and fewer dropped tasks because the systems themselves do the tracking
WHAT I OFFER:
👉 Executive and administrative support that covers calendar management, inbox triage, meeting coordination, stakeholder communication, and document handling
👉 Project management across ClickUp, Monday, Jira, and Asana - from workspace setup to day-to-day execution and team accountability
👉 Workflow automation using Zapier, Make, and Airtable to eliminate repetitive manual work from your admin and ops processes
👉 SOPs and process documentation so your team can operate independently without everything routing back to you
CRM management and pipeline support in HubSpot, Airtable, and Monday CRM
Executives I support typically reclaim 8 to 15 hours per week within the first 30 days, not because I work harder, but because I restructure how the work flows.
TOOLS I WORK WITH:
• Executive Support: Google Workspace, Microsoft 365, Slack, Notion, Loom
• Project Management: ClickUp, Monday, Jira, Asana, Notion
• CRM: HubSpot, Airtable, Monday CRM
• Automation: Zapier, Make (Integromat), Airtable
• Documentation: Loom, Scribe, Notion, Google Docs
WHO I WORK WITH BEST:
Founders, C-suite executives, and operations leads who need a reliable, high-trust executive assistant and project manager. Someone who can run the administrative side and improve the systems behind it at the same time.
I keep a small client roster so every engagement gets real attention. I currently have availability for two new long-term clients.
Top Rated on Upwork | 100% Job Success Score | 15+ founders and executives supported
NEXT STEP:
Send me a message with the biggest administrative or operational gap on your plate right now. I will reply within 24 hours with a concrete recommendation, no commitment needed.
Henrietta cares. 💙
Steps for completing your project
After purchasing the project, send requirements so Henrietta can start the project.
Delivery time starts when Henrietta receives requirements from you.
Henrietta works on your project following the steps below.
Revisions may occur after the delivery date.
Project steps
1. Client purchases the project and sends requirements. - I will review client's support document and processes. - Develop a comprehensive understanding of client's business. - Finally, service delivery.