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You will get customer care representative , virtual receptionist
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Project details
𝗕𝗼𝗼𝘀𝘁 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝘄𝗶𝘁𝗵 𝗣𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹 𝟮𝟰/𝟳 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
Looking for dedicated virtual customer service that keeps your clients happy and returning for more? I'm here to help! With 3+ years of experience and over 7,000 calls handled, I provide reliable support that drives customer satisfaction and business growth.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿:
• 24/7 inbound & outbound phone support
• Appointment setting & cold calling
• Email, live chat & ticket handling
• Shopify & e-commerce customer support
• Zendesk expertise for multichannel support
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲?
• Quick, accurate responses that retain customers
• Proven success with over 40,000 calls & 5,000 emails managed
• Tailored support for special or urgent projects
𝗕𝗢𝗡𝗨𝗦: Free 15-minute extra service for the first 10 orders!
Whether you need customer service for Shopify, e-commerce, or live chat, my mission is to build strong, lasting relationships with your customers and ensure your business thrives.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Looking for dedicated virtual customer service that keeps your clients happy and returning for more? I'm here to help! With 3+ years of experience and over 7,000 calls handled, I provide reliable support that drives customer satisfaction and business growth.
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿:
• 24/7 inbound & outbound phone support
• Appointment setting & cold calling
• Email, live chat & ticket handling
• Shopify & e-commerce customer support
• Zendesk expertise for multichannel support
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲?
• Quick, accurate responses that retain customers
• Proven success with over 40,000 calls & 5,000 emails managed
• Tailored support for special or urgent projects
𝗕𝗢𝗡𝗨𝗦: Free 15-minute extra service for the first 10 orders!
Whether you need customer service for Shopify, e-commerce, or live chat, my mission is to build strong, lasting relationships with your customers and ensure your business thrives.
𝗖𝗼𝗻𝘁𝗮𝗰𝘁 𝗺𝗲 𝘁𝗼𝗱𝗮𝘆 𝘁𝗼 𝗱𝗶𝘀𝗰𝘂𝘀𝘀 𝗵𝗼𝘄 𝗜 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$50
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 7 days | 30 days |
Number of Hours of Work | 8 | 40 | 160 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
9 reviews
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This project doesn't have any reviews.
RM
Rawan M.
May 4, 2026
Experienced Virtual Assistant Needed
I had the pleasure of working with her as my Executive Assistant, and she was truly exceptional. She’s very detail-oriented, organized, and always on top of everything nothing ever slipped through the cracks.
What I appreciated most was her reliability and responsiveness. She was always there, day or night, making sure things moved smoothly and efficiently. She takes her work seriously and shows real dedication in everything she does.
If you’re looking for someone dependable, sharp, and easy to work with, I highly recommend her.
What I appreciated most was her reliability and responsiveness. She was always there, day or night, making sure things moved smoothly and efficiently. She takes her work seriously and shows real dedication in everything she does.
If you’re looking for someone dependable, sharp, and easy to work with, I highly recommend her.
DO
Donald O.
Jan 30, 2026
Virtual Assistant / Project Manager
Henrietta did an amazing job in structuring our roadmap in Jira. Excellent communication not only with myself but with all project stakeholders. She also created a clear collaborative process for estimating effort, impact and priority of our stories that we will continue to use. Very adaptive and responsible, would be happy to hire again in the future!
DT
Dan T.
Dec 1, 2025
Proactive Virtual Assistant for Strategic Storytelling Consultancy (Part-Time, Long-Term)
Etta was super helpful and very responsive.
ZF
Zak F.
Jun 19, 2025
Looking For VA To Help With Listing on Other Platforms
Henrietta was fantastic went above and beyond. Hope to work together again soon. Thank you
TF
Tara F.
Apr 2, 2025
Personalized Speaker Outreach
About Henrietta
Executive Assistant & Project Manager | Founder Operations
100%
Job Success
Lagos, Nigeria - 10:45 am local time
I’m an Senior Executive Assistant and Project Manager who works best with busy founders and growing teams where priorities move quickly, projects overlap, and someone needs to make sure nothing quietly stalls.
I’m not an assistant who waits for the next task.
Give me a request from an email, meeting, Slack conversation, or half-formed idea, and I can turn it into clear next steps, organize the work, coordinate the right people, follow up on outstanding items, flag blockers, and make sure the loop actually gets closed.
HERE'S HOW I CAN SUPPORT YOU:
EXECUTIVE & FOUNDER SUPPORT
I help protect your time and keep the day-to-day details around you under control.
• Calendar management and scheduling
• Inbox management and email organization
• Meeting coordination, agendas, notes, and action items
• Founder and executive follow-ups
• Travel planning and itineraries
• Stakeholder, client, vendor, and contractor communication
• Document, report, form, and presentation preparation
• Research and special projects
• File and information organization
PROJECT & OPERATIONS MANAGEMENT
This is where I bring more than traditional executive support.
I can take projects from “we need to get this done” to a clear plan with owners, deadlines, priorities, and follow-through.
• Project planning and coordination
• Backlog and task management
• Project trackers and status reporting
• Team and contractor follow-up
• Deadline and dependency tracking
• SOP and process documentation
• Operational planning
• KPI and progress tracking
• Workflow and process improvement
• Weekly and executive reporting
SOFTWARE & PRODUCT DELIVERY SUPPORT
I also have hands-on experience managing delivery for software teams working across development, QA, design, and stakeholders.
I can:
• Turn stakeholder requests, feature ideas, and bugs into clear, actionable tickets
• Keep project boards accurate and up to date
• Manage sprint scope, priorities, backlog grooming, and releases
• Make sure tickets have clear owners, requirements, and statuses
• Track work through development, code review, QA, and deployment
• Follow up on blockers and work that has stalled
• Coordinate the loop between developers and QA when testing fails
• Keep releases aligned with the work actually ready to ship
• Prepare straightforward updates on what shipped, what is in progress, what is blocked, and what changed
The goal is simple: 𝘆𝗼𝘂𝗿 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗯𝗼𝗮𝗿𝗱 𝘀𝗵𝗼𝘂𝗹𝗱 𝗿𝗲𝗳𝗹𝗲𝗰𝘁 𝗿𝗲𝗮𝗹𝗶𝘁𝘆, 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘀𝗵𝗼𝘂𝗹𝗱 𝗸𝗻𝗼𝘄 𝘄𝗵𝗮𝘁 𝗰𝗼𝗺𝗲𝘀 𝗻𝗲𝘅𝘁, 𝗮𝗻𝗱 𝘆𝗼𝘂 𝘀𝗵𝗼𝘂𝗹𝗱 𝗻𝗲𝘃𝗲𝗿 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗱𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗮 𝗽𝗿𝗼𝗯𝗹𝗲𝗺 𝗮𝗳𝘁𝗲𝗿 𝗶𝘁 𝗵𝗮𝘀 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝗯𝗲𝗰𝗼𝗺𝗲 𝗮 𝗱𝗲𝗹𝗮𝘆.
INBOX, COMMUNICATION & FOLLOW-THROUGH
A busy inbox, task board, or Slack channel should not become a graveyard for unanswered questions and forgotten commitments.
I keep track of:
• Outstanding decisions
• Follow-ups
• Client and stakeholder requests
• Team commitments
• Upcoming deadlines
• Blocked tasks
• Items waiting for approval
• Important conversations that need action
You won't need to repeatedly ask, “What happened with that?”
TOOLS I WORK WITH
✓ Project Management: ClickUp, Jira, Asana, Trello, Notion
✓ Executive & Communication: Google Workspace, Gmail, Google Calendar, Slack, Zoom, Google Meet
✓ Operations & CRM: Airtable, HubSpot, Monday CRM
✓ Documentation & Creative: Google Docs, Google Sheets, Excel, Canva, Loom, Scribe
I learn new systems quickly and can work within an established process or create structure where very little exists.
WHAT YOU CAN EXPECT FROM ME
✓ Proactive communication – not silence until you ask for an update
✓ Ownership – I follow work through instead of simply passing information along
✓ Strong follow-through – outstanding tasks stay visible until they are resolved
✓ Attention to detail - boards, reports, deadlines, and documentation stay organized
✓ Independent execution – I don't need constant supervision to keep work moving
✓ Clear escalation – when something needs your decision, you'll know what happened, why it matters, and what is needed from you
Most importantly, you get a reliable right hand who understands that great executive support isn't about completing more tasks. It's about creating enough structure around the business that the founder doesn't have to personally hold everything together.
If you need an Executive Assistant or Project Manager who can bring structure to moving priorities, coordinate your team, stay ahead of follow-ups, and keep execution moving, send me a message.
Tell me what's currently taking too much of your time, and we'll start there.
Steps for completing your project
After purchasing the project, send requirements so Henrietta can start the project.
Delivery time starts when Henrietta receives requirements from you.
Henrietta works on your project following the steps below.
Revisions may occur after the delivery date.
Project steps
1. Client purchases the project and sends requirements. - I will review client's support document and processes. - Develop a comprehensive understanding of client's business. - Finally, service delivery.