You will get Customer Care support Agent / Call Center Expert
Project details
With over 8 years of experience in customer service — including 5 years at VFS Global and additional experience at Airtel Nigeria — I provide professional and friendly customer support that helps businesses build strong client relationships.
I’ll handle customer inquiries, complaints, and feedback with empathy, accuracy, and patience. My approach ensures customers feel valued, heard, and supported, which improves satisfaction and retention.
I’ll handle customer inquiries, complaints, and feedback with empathy, accuracy, and patience. My approach ensures customers feel valued, heard, and supported, which improves satisfaction and retention.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Cybersecurity, Ecommerce, Education, Environmental, Events Planning, Food & Beverage, Gaming, Government & Public Sector, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Real Estate, Telecommunications, Travel & Tourism, Wellness, Writing & PublishingLanguage
NigerianWhat's included $10
These options are included with the project scope.
$10
- Delivery Time 10 days
- Number of Outbound Calls 40
- Number of Email Sends 20
- Scriptwriting
- Summary Report
- Lead List
About Jennifer
Reliable Virtual Assistant | Customer Support | Data Entry
Abuja, Nigeria - 10:26 am local time
Hi there! 👋 I’m Jennifer Yesufu, a highly organized Virtual Assistant with 8+ years of customer service experience helping businesses stay productive, responsive, and efficient.
Whether you need help managing emails, organizing schedules, handling data entry, or providing top-notch client support, I’m here to make your workload lighter and your operations smoother.
💼 What I Offer:
🗂️ Data Entry, Research & Reports
💬 Customer Support (Live Chat, Email & Calls)
📧 Email & Calendar Management
📞 CRM & Administrative Assistance
🔐 Data Protection & Confidential Handling (Cybersecurity Certified)
I’ve successfully supported organizations like VFS Global and Airtel Nigeria, where I built a reputation for professionalism, attention to detail, and trustworthiness.
✅ Fast learner & tech-savvy
✅ Excellent communication & multitasking skills
✅ Dedicated to delivering quality on time
Steps for completing your project
After purchasing the project, send requirements so Jennifer can start the project.
Delivery time starts when Jennifer receives requirements from you.
Jennifer works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your business, customer base, and communication tone.
Step 2: Receive access to customer support tools. Step 3: Begin handling customer inquiries, complaints, & feedback. Step 4: Provide timely updates & reports on customer interactions. Step 5: Review performance & make improvements based on feedback.