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You will get Live Customer Support (Email, Chat, or Voice) – Bilingual CX Help

Jeniree R.Status: Offline
Jeniree R. Jeniree R.
5.0
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Jeniree, priced and ready to go.
Jeniree R.Status: Offline
Jeniree R. Jeniree R.
5.0
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Jeniree, priced and ready to go.

Project details

Looking for a bilingual Customer Support pro to handle real-time inquiries with empathy, clarity, and speed? I’m here to help!

With over 6 years of experience managing and leading multichannel support teams (email, chat, and voice), I bring not only technical skill but a genuine passion for great customer service. I’ve supported both English- and Spanish-speaking customers, handled escalations, and trained new agents in KPIs, workflows, and communication tone.

What I offer:
✅ Friendly, real-time support tailored to your brand voice
✅ Templates and SOPs to streamline responses
✅ Daily or weekly reporting (KPI tracking included)
✅ Setup for 1–3 support channels
✅ Fast turnaround and flexible collaboration

Whether you're just starting or scaling your business, I’ll work with you to build a support system that’s warm, efficient, and dependable. Let’s make your clients feel truly cared for — in every interaction.
Project Type
Project Management, Virtual Assistance, Customer Support, Other
What's included
Service Tiers Starter
$50
Standard
$83
Advanced
$134
Delivery Time 2 days 3 days 5 days
Number of Revisions
112
Optional add-ons You can add these on the next page.
Fast Delivery
+$15 - $25
Additional Revision
+$10
Extra SOP or KPI Sheet (+ 2 Days)
+$12
5.0
2 reviews
100% Complete
(2)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

CM

Chris M.
5.00
Mar 3, 2026
Policy Services

MR

Mr. Khalfani R.
5.00
Oct 16, 2025
💼 Bilingual | Spanish-English | Customer Service VA for Short HR & Onboarding Project Working with Jeni was a deep honor. She's very personable, responsible, responsive, resourceful and bilingual. With her help we were able to grow this business project to the final stage. She's the best on Upwork. And delight to work with. Ii look forward to workiing with her again in the near future. Thank you for everything Jeni. 5🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
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Jeniree R.Status: Offline

About Jeniree

Jeniree R.Status: Offline
CS Specialist | Chat Phone Email support | VA | Appointment setter
100% Job Success
5.0  (2 reviews)
Envigado, Colombia - 5:50 pm local time
Hi there! 👋
I’m Jeni, a bilingual (English/Spanish) Virtual Assistant with over 6 years of experience in customer support as team manager and with experience in lead calling, and appointment setting.

I specialize in communicating with potential clients, qualifying leads, answering questions, and scheduling appointments while creating a professional and friendly experience for every customer.

In my recent work, I have handled both inbound and outbound calls, helping businesses convert interested leads into confirmed appointments using platforms such as ServiceTitan and multiple dialer systems.

I’m comfortable working with CRM tools, managing follow-ups, updating lead notes, and ensuring every lead receives proper attention.

Here’s how I can help your business:

• Lead calling & follow-ups
• Appointment scheduling & confirmations
• Cold and warm calling
• Customer support (phone, email, chat)
• CRM updates and data entry
• Bilingual support (English / Spanish)

Tools I’ve worked with include:

ServiceTitan
Grasshopper
Dialpad
Dial Loom
Vici Dialer
RingCentral
Google Workspace
Microsoft 365
Trello

I’m reliable, organized, and committed to creating a positive experience for your clients while helping your team stay organized and efficient.

If you are looking for someone with attention to detail, attentive, and with customer service experience, I’d love to help.

Steps for completing your project

After purchasing the project, send requirements so Jeniree can start the project.

Delivery time starts when Jeniree receives requirements from you.

Jeniree works on your project following the steps below.

Revisions may occur after the delivery date.

Initial Setup & Requirements Review

I review your support needs, channels, tools, and business tone to prepare a tailored setup.

Review the work, release payment, and leave feedback to Jeniree.