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You will get Setup by Experienced CX Pro: Templates for Email, Chat & Voice

Jeniree R.Status: Offline
Jeniree R. Jeniree R.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Jeniree, priced and ready to go.
Jeniree R.Status: Offline
Jeniree R. Jeniree R.
5.0
Preview image

Let a pro handle the details

Buy Customer Support services from Jeniree, priced and ready to go.

Project details

Looking for strategy, empathy, and structure? I´m here for it!. With over 6 years of hands-on experience in customer service leadership, I’ve developed workflows, templates, and training materials that truly support both the team and the end customer.
I´ll guide your business to communicate with heart and professionalism while staying efficient, and I´ll make sure to adapt every part of your customer support to your brand voice and business goals.

Whether you're just getting started or need to improve your support structure, this project will deliver practical, ready-to-use materials that can grow with you. You’ll get tailored workflows, documentation, and expert insight.
Plus, I’m bilingual (English–Spanish), highly responsive, and deeply committed to quality. I approach every project with care, clarity, and full ownership—because your success is my priority.
Industry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cybersecurity, Ecommerce, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & Publishing
Language
English
What's included
Service Tiers Starter
$80
Standard
$100
Advanced
$150
Delivery Time 3 days 5 days 7 days
Number of Hours of Work
81216
Scriptwriting
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Summary Report
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Social Media Replies
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Email Support
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Live Chat Support
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Optional add-ons You can add these on the next page.
Email Support (+ 3 Days)
+$30
Live Chat Support (+ 5 Days)
+$60
5.0
2 reviews
100% Complete
(2)
1% Complete
(0)
1% Complete
(0)
1% Complete
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1% Complete
(0)

CM

Chris M.
5.00
Mar 3, 2026
Policy Services

MR

Mr. Khalfani R.
5.00
Oct 16, 2025
💼 Bilingual | Spanish-English | Customer Service VA for Short HR & Onboarding Project Working with Jeni was a deep honor. She's very personable, responsible, responsive, resourceful and bilingual. With her help we were able to grow this business project to the final stage. She's the best on Upwork. And delight to work with. Ii look forward to workiing with her again in the near future. Thank you for everything Jeni. 5🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟
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Jeniree R.Status: Offline

About Jeniree

Jeniree R.Status: Offline
CS Specialist | Chat Phone Email support | VA | Appointment setter
100% Job Success
5.0  (2 reviews)
Envigado, Colombia - 10:25 pm local time
Hi there! 👋
I’m Jeni, a bilingual (English/Spanish) Virtual Assistant with over 6 years of experience in customer support as team manager and with experience in lead calling, and appointment setting.

I specialize in communicating with potential clients, qualifying leads, answering questions, and scheduling appointments while creating a professional and friendly experience for every customer.

In my recent work, I have handled both inbound and outbound calls, helping businesses convert interested leads into confirmed appointments using platforms such as ServiceTitan and multiple dialer systems.

I’m comfortable working with CRM tools, managing follow-ups, updating lead notes, and ensuring every lead receives proper attention.

Here’s how I can help your business:

• Lead calling & follow-ups
• Appointment scheduling & confirmations
• Cold and warm calling
• Customer support (phone, email, chat)
• CRM updates and data entry
• Bilingual support (English / Spanish)

Tools I’ve worked with include:

ServiceTitan
Grasshopper
Dialpad
Dial Loom
Vici Dialer
RingCentral
Google Workspace
Microsoft 365
Trello

I’m reliable, organized, and committed to creating a positive experience for your clients while helping your team stay organized and efficient.

If you are looking for someone with attention to detail, attentive, and with customer service experience, I’d love to help.

Steps for completing your project

After purchasing the project, send requirements so Jeniree can start the project.

Delivery time starts when Jeniree receives requirements from you.

Jeniree works on your project following the steps below.

Revisions may occur after the delivery date.

Virtual meeting

Hold a virtual meeting (chat or Zoom) to clarify any additional questions. Two possible options for each proposal are provided.

Review the work, release payment, and leave feedback to Jeniree.