You will get Customer Experience, Gap, and/or Journey Map Analysis
Project details
A poor customer experience, whether in your product, your website, your support processes, or other aspects of your customer journey, can lead to damaged relationships, an erosion of trust, and lost revenue. We'll discuss the issues, define your goals, and create a sustainable plan that will keep your business on track for years to come.
Project Type
Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$480
|
Standard
$1,080
|
Advanced
$1,920
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Number of Revisions | 3 | 6 | 9 |
About Chelsea
Technical Consultant
Sandy Hook, United States - 3:34 pm local time
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-Four years of experience leading and managing operational initiatives
-Four years developing and launching hosted Saas Implementations
-Seven years of technical support experience
-Seven years of teaching/training experience
-Nine years of writing experience
Proven Track Record:
-Performing root cause analysis to resolve customer issues
-Developing an implementation program for new software offerings
-Journey mapping to boil down complex ideas into digestible initiatives
-Communicating technical requirements between different stakeholders in ways that make sense to their projects and goals
-Leading issues and projects through the software development life cycle (SDLC) using agile and waterfall methodologies as appropriate
-Cleaning and managing data across databases
-Integrating data across disparate systems
-Analyzing and improving business processes interdepartmentally
-Designing educational documents and courseware
-Creating technical documentation that is clear and user-focused
-Teaching and presenting
-Testing, including application testing and user interface (UI) analysis
-Wireframing and testing websites for usability and customer experience (CX)
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Current experience in software, healthcare, arts, and nonprofit sectors.
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Steps for completing your project
After purchasing the project, send requirements so Chelsea can start the project.
Delivery time starts when Chelsea receives requirements from you.
Chelsea works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
A 60 minute consultation to go over your needs, challenges, and goals.
Execution
I will research and provide a plan with various options for you to choose from. If you have selected the "plan only" option, I will make recommendations. Otherwise, you will let me know which to implement and I will do so.