You will get Customer Experience Improvement Program
Project details
The Project Objectives are about to enhance overall customer satisfaction rate, Identify and eliminate service bottlenecks, train customer service agents for optimal performance, using tools for feedback and CRM and establish measurable KPIs for continuous monitoring and improvement.
With the expected outcomes, 20% improvement in CSAT score within 3 months, enhanced employee satisfaction in support roles, and better customer loyalty and advocacy.
With the expected outcomes, 20% improvement in CSAT score within 3 months, enhanced employee satisfaction in support roles, and better customer loyalty and advocacy.
Purpose
BusinessIndustry
Financial ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$15
|
Advanced
$30
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 4 | 5 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Frans
Virtual Asistance
Jatimulya, Indonesia - 7:18 am local time
productivity. With a two-year tenure of experience as Head Cashier in Retail Company, I have honed my ability to manage cashiers, handle customer complaints, supervising and provide training to all cashier. Following next role as a customer service freelance in Finance and Global Trading company since last year, I develop my skills in effective and efficient communication, worked towards customers needs and satisfaction, and provide the possible solution towards customer's issue.
Steps for completing your project
After purchasing the project, send requirements so Frans can start the project.
Delivery time starts when Frans receives requirements from you.
Frans works on your project following the steps below.
Revisions may occur after the delivery date.
Work steps
Audit existing customer service processes and collect feedback through surveys, NPS, and focus groups. Develop training materials and workshops and design a real-time customer feedback dashboard to stablish a service quality assurance team