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You will get Customer Retention and Support Specialist
Top Rated
Project details
5 years as a Senior Level Customer retention and support specialist awarded through years of excellent work. Consistently achieved high customer satisfaction rankings.
I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. . I have experience with different CRMS including Zendesk, Qorox, Sticky.io, Intercom, FreshDesk, Hubspot, Xencall Dial, Active Campaign, Vici Dialer, Zoiper, Google Docs Google Sheets, and Microsoft Office Suite. . By the ability of critical thinking, I make sure that my customers never become unsatisfied and also make sure that their problems are solved then and there without any delay. The nature of the job calls for people who possess a unique and diverse set of personal characteristics and soft skills. In this line of work, my success as an individual is immediately made apparent by simply looking at the results.
Cheers!
I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. . I have experience with different CRMS including Zendesk, Qorox, Sticky.io, Intercom, FreshDesk, Hubspot, Xencall Dial, Active Campaign, Vici Dialer, Zoiper, Google Docs Google Sheets, and Microsoft Office Suite. . By the ability of critical thinking, I make sure that my customers never become unsatisfied and also make sure that their problems are solved then and there without any delay. The nature of the job calls for people who possess a unique and diverse set of personal characteristics and soft skills. In this line of work, my success as an individual is immediately made apparent by simply looking at the results.
Cheers!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$350
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Number of Hours of Work | 7 | 49 | 210 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
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Additional Hour of Work
+$8
15 reviews
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About Hiba
Customer Retention Specialist| VA(Email + Live Chat) Shopify Expert
100%
Job Success
Karachi, Pakistan - 7:10 am local time
I'm a skilled and meticulous customer retention specialist with an exceptional record of strong customer service team. I was trained at a large contact center in Pakistan. I can handle a wide variety of product telephone and chat inquiries with top-notch courtesy and professionalism. I am an outstanding multitasker who thrives in a fast-paced high-pressure work environment. I am curious and am constantly learning. I spend 30 minutes a day on my learning. I know how to maintain solid customer relations by handling questions and concerns with conscientiousness.
I offer an optimal blend of efficiency, precision, and top-notch service quality. My enthusiasm and passion infuse every task I undertake. Count on me for swift response times and unwavering commitment to confidentiality.
I am knowledgeable in the use of the following CRM and Software:
✅ Go High Level
✅ Zendesk
✅ Qorox
✅ Sticky.io
✅ Intercom
✅FreshDesk
✅Hubspot
✅ Xencall Dial
✅ Active Campaign
✅ Vici Dialer
✅Zoiper
✅CRM
✅ Microsoft Office Suite,
✅ Google Docs and Google Sheet
✅ HelpScout
✅ Zoho CRM
✅ Reamaze
✔️Project Management
Trello - Slack - Google Meet
Proficient in multiple languages (German, Dutch, Swedish, Italian, French, Norwegian, and Greek), I leverage translation tools such as Google Translate and DeepL Translator.
Steps for completing your project
After purchasing the project, send requirements so Hiba can start the project.
Delivery time starts when Hiba receives requirements from you.
Hiba works on your project following the steps below.
Revisions may occur after the delivery date.
Let's start a call or send me a video outlining the work.