You will get Customer service and virtual assistant support to boost efficiency.
Project details
I deliver exceptional customer experiences while keeping your business organized, responsive, and efficient.
I provide professional Customer Service and Virtual Assistant support backed by 5+ years of experience in customer communication, administrative coordination, email management, and remote operations. I have successfully handled high-volume customer interactions, including 100+ calls and 50+ emails daily, while maintaining professionalism, accuracy, and customer satisfaction.
My services include email support, live chat support, social media responses, customer follow-ups, calendar management, data entry, documentation management, and administrative assistance. I am proficient in Zendesk, CRM systems, Google Workspace, Microsoft Office, and modern productivity tools.
What sets me apart is my strong communication skills, attention to detail, responsiveness, and commitment to delivering quality results. Whether you need ongoing customer support or reliable administrative assistance, I provide organized, professional, and customer-focused service that helps your business save time, improve customer satisfaction, and operate more efficiently.
I provide professional Customer Service and Virtual Assistant support backed by 5+ years of experience in customer communication, administrative coordination, email management, and remote operations. I have successfully handled high-volume customer interactions, including 100+ calls and 50+ emails daily, while maintaining professionalism, accuracy, and customer satisfaction.
My services include email support, live chat support, social media responses, customer follow-ups, calendar management, data entry, documentation management, and administrative assistance. I am proficient in Zendesk, CRM systems, Google Workspace, Microsoft Office, and modern productivity tools.
What sets me apart is my strong communication skills, attention to detail, responsiveness, and commitment to delivering quality results. Whether you need ongoing customer support or reliable administrative assistance, I provide organized, professional, and customer-focused service that helps your business save time, improve customer satisfaction, and operate more efficiently.
What's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20
Additional Hour of Work
+$20
Summary Report
(+ 1 Day)
+$15Frequently asked questions
About Abigael
Customer service, virtual assistance, inbound and outbound calls,
Nairobi, Kenya - 10:57 pm local time
Hi there! I’m Abigael Lydia Mbete, a dedicated and versatile professional with extensive experience in administrative support, customer service, and front-office management. Over the years, I have honed my skills in handling diverse responsibilities with efficiency, attention to detail, and a commitment to delivering exceptional results.
What I Bring to the Table:
Administrative Excellence: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and adept at managing schedules, handling correspondence, and organizing files.
Customer Service Expertise: A proven track record in resolving client issues, enhancing customer loyalty, and maintaining clear and professional communication.
Strong Organizational Skills: Skilled in multitasking, meeting deadlines, and ensuring seamless workflow even under pressure.
Teamwork and Leadership: A collaborative team player who can also take the lead to achieve project goals efficiently.
Bilingual Communication: Fluent in English and Swahili, ensuring clear and effective communication with clients and colleagues from diverse backgrounds.
Why Work with Me?
I take pride in my ability to adapt to different projects and client needs, always aiming to exceed expectations. Whether it’s managing day-to-day administrative tasks, solving customer issues, or streamlining operations, I approach every task with professionalism and enthusiasm. My commitment to integrity and quality ensures that your projects are in safe and capable hands.
Let’s Collaborate!
If you’re looking for someone who can deliver reliable support, maintain high standards, and contribute positively to your business goals, I’m here to help. Let’s work together to make your projects a success!
Feel free to reach out—I look forward to connecting with you!
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Overview
I am a motivated and versatile professional with over 5 years of experience in administrative
support, customer service, and reception roles. My goal is to deliver exceptional service to clients
while utilizing my technical and interpersonal skills. Known for my attention to detail,
organizational prowess, and ability to multitask, I ensure smooth operations and excellent client
satisfaction.
Steps for completing your project
After purchasing the project, send requirements so Abigael can start the project.
Delivery time starts when Abigael receives requirements from you.
Abigael works on your project following the steps below.
Revisions may occur after the delivery date.
Review Instructions
I will review your requirements, customer support guidelines, tools, templates, and any files provided.
Confirm Workflow
I will clarify priorities, response expectations, tone of communication, and the support process to follow.