You will get Customer Service Email Response Management
Project details
Free up your time and keep your customers happy without spending hours in your support inbox every day. I provide professional, clear, and efficient email customer support handled completely asynchronously.
What Included in This Service:
• Drafting and sending polite, accurate, and professional responses to inbound customer inquiries.
• Learning your standard business answers and brand voice to address common questions accurately.
• Tracking common customer issues and logging them in a simple spreadsheet for your review.
• Escalating urgent or complex client inquiries directly to you based on agreed criteria.
What Included in This Service:
• Drafting and sending polite, accurate, and professional responses to inbound customer inquiries.
• Learning your standard business answers and brand voice to address common questions accurately.
• Tracking common customer issues and logging them in a simple spreadsheet for your review.
• Escalating urgent or complex client inquiries directly to you based on agreed criteria.
Language
EnglishWhat's included
| Service Tiers |
Starter
$150
|
Standard
$275
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
• Extra Email Capacity Block
+$50Frequently asked questions
About Nanci
Google Workspace Specialist | Digital File & Inbox Organization
Green Valley, United States - 12:09 pm local time
Without making you hop on long phone calls, I handle the operational clutter behind the scenes. Simply share your project goals, and I will establish clean, easy-to-maintain digital structures.
Core Services Provided:
• Inbox Reset: Gmail cleanup, custom labeling, automated filter creation, and Inbox Zero setup.
• Google Drive Organization: Folder restructuring, duplicate removal, and standardized naming conventions.
• Google Sites Websites: Clean, mobile-friendly 1 to 5-page business websites with contact forms and basic SEO.
• Business Documentation: Standard Operating Procedures (SOPs) and administrative workflow organization.
Rate & Project Thresholds
• Hourly Rate: $50/hour
• Project Minimum: $100
• Fixed-Price Packages: $199 – $649
Steps for completing your project
After purchasing the project, send requirements so Nanci can start the project.
Delivery time starts when Nanci receives requirements from you.
Nanci works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support Questionaire
1. Complete the customer support questionnaire detailing standard answers, policies, and tone.
Grant Inbox Delegation
Grant delegated inbox or helpdesk agent access (no password sharing).