You will get Customer Service Expert for Email, Live Chat and many more
Project details
I am an experienced Technical and Customer Support Representative with a strong background in serving multinational clients. Throughout my 3-year career, I have honed my skills in delivering exceptional customer support, employing creative problem-solving techniques, and fostering customer loyalty.
My previous role involved providing comprehensive support to customers on various Android issues, troubleshooting online streaming errors, training clients on the initial usage of Android devices, conducting viral content research, and documentation, and offering assistance for both Windows and Mac platforms. Additionally, I handled inbound and outbound calls to assist customers with company services. Furthermore, I actively managed social media platforms such as Facebook, Twitter, Instagram, and Google Plus to provide customer support.
Here are some of my key skills:
A motivated and self-disciplined individual who takes pleasure in assisting others.
A team player who works collaboratively to achieve goals.
Proficient in time management, ensuring efficient handling of tasks.
Experienced in handling multiple phone lines simultaneously, maintaining professionalism and efficiency.
My previous role involved providing comprehensive support to customers on various Android issues, troubleshooting online streaming errors, training clients on the initial usage of Android devices, conducting viral content research, and documentation, and offering assistance for both Windows and Mac platforms. Additionally, I handled inbound and outbound calls to assist customers with company services. Furthermore, I actively managed social media platforms such as Facebook, Twitter, Instagram, and Google Plus to provide customer support.
Here are some of my key skills:
A motivated and self-disciplined individual who takes pleasure in assisting others.
A team player who works collaboratively to achieve goals.
Proficient in time management, ensuring efficient handling of tasks.
Experienced in handling multiple phone lines simultaneously, maintaining professionalism and efficiency.
Language
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$80
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 5 days |
Number of Hours of Work | 5 | 12 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Usama
Lead Generation & Appointment Setting Expert
Karachi, Pakistan - 4:00 am local time
In the realm of internet marketing, I possess expertise in various responsibilities such as solo ads, swap, banking, squeeze page creation, and the development of diverse funnels including opt-in, sales, up-sell, down-sell, and thank you funnels. I am well-versed in all aspects of marketing funnel creation.
I have extensive experience and a solid foundation in utilizing platforms such as Adtrackz, Cmax, QCC, Clickmagick, WordPress, OptimizePress, Clickfunnels, and Ontraport. These platforms are familiar territory for me, and I am adept at effectively utilizing their features.
Another area of my expertise lies in setting up email marketing software such as Aweber, Getresponse, ConvertKit, Listream, Ebizac, Gogvo, Sendreach, Mailchimp, ActiveCampaign, and similar platforms. I possess in-depth knowledge of their functionalities and can seamlessly integrate them into any marketing strategy.
My skill set also extends to comprehensive website management, including tasks such as website transfer to different hosting providers, domain transfer, website security, and recovery from hacking incidents. Additionally, I have experience in handling reseller hosting domain accounts and am well-versed in utilizing tools like CPanel, WHM Manager, and related resources.
In addition to my technical expertise, I have gained extensive experience in various aspects of helpdesk management, CRM, ERP, and other cloud-based systems. I am proficient in utilizing tools such as Freshdesk, Trello, and Asana to streamline operations and enhance productivity.
Steps for completing your project
After purchasing the project, send requirements so Usama can start the project.
Delivery time starts when Usama receives requirements from you.
Usama works on your project following the steps below.
Revisions may occur after the delivery date.
The client purchases the project and sends requirements.
Inform me about your preferred mode of communication and any collaboration tools you would like to use throughout the project. This could include email, project management platforms, or any other communication channels you find convenient.