You will get Customer Service OR Virtual Assistance
Top Rated
Top Rated
Project details
I provide professional Shopify customer support services for ecommerce brands using Zendesk and Gorgias. I help businesses manage customer communication smoothly through email support, live chat support, ticket handling, order tracking, refunds, and exchange management.
With hands-on ecommerce support experience, I understand how important fast response time, clear communication, and customer satisfaction are for growing online stores.
Services included:
• Shopify Customer Support
• Zendesk & Gorgias Support
• Email & Live Chat Support
• Order Tracking & Ticket Management
• Refund & Exchange Handling
• Ecommerce Virtual Assistant Support
• Customer Query Resolution
• Store Backend Assistance
I focus on professional communication, accurate issue handling, and delivering a positive customer experience that helps ecommerce brands retain customers and improve operations.
Whether you need short-term support or ongoing ecommerce customer service assistance, I can help manage your support workflow efficiently and professionally.
With hands-on ecommerce support experience, I understand how important fast response time, clear communication, and customer satisfaction are for growing online stores.
Services included:
• Shopify Customer Support
• Zendesk & Gorgias Support
• Email & Live Chat Support
• Order Tracking & Ticket Management
• Refund & Exchange Handling
• Ecommerce Virtual Assistant Support
• Customer Query Resolution
• Store Backend Assistance
I focus on professional communication, accurate issue handling, and delivering a positive customer experience that helps ecommerce brands retain customers and improve operations.
Whether you need short-term support or ongoing ecommerce customer service assistance, I can help manage your support workflow efficiently and professionally.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 5 days |
Number of Hours of Work | 2 | 5 | 9 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Social Media Replies
(+ 1 Day)
+$20
Live Chat Support
(+ 1 Day)
+$25Frequently asked questions
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
SR
Steve R.
Feb 12, 2021
SEO|Adwords|Graphics|Keyword research|Blogs
About Anshul
Ecommerce Customer Experience Specialist | Shopify, Zendesk & Gorgias
100%
Job Success
Vaishali, India - 7:20 am local time
I help ecommerce businesses streamline customer support operations, improve response efficiency, and deliver exceptional customer experiences using Shopify, Zendesk, and Gorgias.
I have experience working with Tata Group retail and ecommerce brands, including StarQuik, Westside, and Zudio, supporting customer experience operations, order management, returns, refunds, and customer communication workflows.
My expertise includes:
✔ Shopify Customer Support
✔ Zendesk Ticket Management
✔ Gorgias Helpdesk Operations
✔ Email & Live Chat Support
✔ Order Management
✔ Refund & Exchange Processing
✔ Order Tracking & Delivery Support
✔ Customer Experience Operations
✔ Customer Retention Support
✔ Helpdesk Workflow Optimization
✔ Chargeback & Dispute Documentation Support
✔ Shopify, Stripe & PayPal Case Assistance
What I can help with:
✅ Managing customer inquiries and support tickets
✅ Organizing Zendesk and Gorgias workflows
✅ Handling order issues, tracking requests, and delivery concerns
✅ Processing refunds, returns, exchanges, and customer resolutions
✅ Supporting dispute documentation and payment-related cases
✅ Creating structured support processes and SOPs
✅ Improving response consistency and customer satisfaction
Certifications:
• Zendesk CX Foundations
• Gorgias Certified Agent
• Shopify Store Management
• HubSpot CRM Certification
• Customer Service Fundamentals
• Virtual Assistant Operations
Why work with me?
✔ Experience supporting large-scale retail and ecommerce operations
✔ Tata Group retail ecosystem experience (StarQuik, Westside, Zudio)
✔ Ecommerce-focused support specialist
✔ Process-driven and detail-oriented
✔ Strong customer communication skills
✔ Reliable workflow management
I believe great customer support is more than answering tickets—it is about creating positive customer experiences, protecting revenue, and helping ecommerce brands grow with confidence.
Let's discuss how I can support your ecommerce operations and customer experience goals.
Steps for completing your project
After purchasing the project, send requirements so Anshul can start the project.
Delivery time starts when Anshul receives requirements from you.
Anshul works on your project following the steps below.
Revisions may occur after the delivery date.
Support Setup & Access
Review Shopify store details, Zendesk/Gorgias access, FAQs, and support workflow before starting.
Customer Support Management
Handle customer emails, live chat, order tracking, refunds, and support tickets professionally.