You will get Customer Service Representative for Shopify
Top Rated
Project details
Are customer complaints pilling up? Chargebacks draining your revenue? Social media DMs going unanswered?
With 5+ years of eCommerce support experience, I have managed 20+ international six figures Shopify stores, resolved 50,000+ customer tickets, and maintained an 80-90 client retention rate.
What I'll handle for your store:
✅Email Support - Return, refunds & Order inquiries
✅Live chat - Real time customer assistance
✅Social media - DMs & comments across all platforms
✅Dispute & chargeback management - Shopify, PayPal, Klarna & Stripe
✅Order fulfillment & inventory management
What makes me different:
Most agents disappear on weekends. Yours customers not - neither do I. I'm available 7 days a week, zero holidays, on every major helpdesk tool including Gorgias, Zendesk, Freshdesk & Re:amaze.
Every week you receive a detailed performance report so you always know exactly what is happening in your store.
Tools I'm familiar with: Gorgias, Zendesk, Freshdesk, Zoho, Outlook, Gmail, Private mail, Re:amaze and 15+ more.
Your store deserves support that never sleeps. Let us talk!
With 5+ years of eCommerce support experience, I have managed 20+ international six figures Shopify stores, resolved 50,000+ customer tickets, and maintained an 80-90 client retention rate.
What I'll handle for your store:
✅Email Support - Return, refunds & Order inquiries
✅Live chat - Real time customer assistance
✅Social media - DMs & comments across all platforms
✅Dispute & chargeback management - Shopify, PayPal, Klarna & Stripe
✅Order fulfillment & inventory management
What makes me different:
Most agents disappear on weekends. Yours customers not - neither do I. I'm available 7 days a week, zero holidays, on every major helpdesk tool including Gorgias, Zendesk, Freshdesk & Re:amaze.
Every week you receive a detailed performance report so you always know exactly what is happening in your store.
Tools I'm familiar with: Gorgias, Zendesk, Freshdesk, Zoho, Outlook, Gmail, Private mail, Re:amaze and 15+ more.
Your store deserves support that never sleeps. Let us talk!
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$140
|
Advanced
$600
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 30 days |
Number of Hours of Work | 4 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Order Fulfillment & Inventory Management
+$15Frequently asked questions
2 reviews
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GH
George H.
Jun 21, 2026
Customer Support Specialist for Shopify
Working with Zahra has been great honestly. Her English is fluent and communication is one of the best ive had on here, always quick replies and easy to understand. She handled our customer support and disputes for the store and we never had to chase her up on anything, just handled it. Reliable and easy to trust. Would hire again for sure.
MW
Muhammad W.
May 31, 2026
Shopify Store Specialist | Fashion E-Commerce | USA & UK
Zahra is exceptional at communication and managing the backend operations of our Shopify fashion store. We worked with her directly for over 2 years before moving to Upwork at her request. She handled customer service, disputes, and daily store operations professionally and always stayed on top of things. Having her on our team made a huge difference and saved us countless hours. I highly recommend Zahra to anyone looking for reliable eCommerce customer support and backend management.
About Nalain
Shopify Customer Service Specialist | Gorgias | Email & Chat Support
100%
Job Success
Multan, Pakistan - 9:52 am local time
I'm a Shopify Customer Service Expert (5+ year of experience) specializing in eCommerce support for Dropshipping and DTC brands, and Shopify merchants. I handle customer inquiries professionally, protect your brand reputation, and turn unhappy customers into loyal ones.
What I Can Do For Your Shopify Store:
✅ Email support, live chat, and ticket management
✅ Order tracking, status updates, and shipping inquiries
✅ Returns, refunds, exchanges, and cancellation processing
✅ Lost package claims and dispute resolution
✅ Chargeback & fraud prevention responses
✅ Product FAQs and pre-sale customer inquiries
✅ Managing negative reviews and escalations
🛠️ Tools & Platforms I Work With:
Helpdesk: Gorgias, Zendesk, Freshdesk, Help Scout, Re:amaze, Intercom, Outlook, Gmail, Private Mail and 15+ etc.
Live Chat: Gorgias, Crisp, Richpanel and Airbnb
eCommerce: Shopify, Shopify Plus, AliExpress (dropshipping)
Communication: Gmail, Slack, WhatsApp, Skype and Discord
Tracking: AfterShip, 17 Track, UniUni, USPS, 4PX, FedEx, UPS and etc.
💡 Why Clients Choose Me:
Fast response times (under 4 hours)
Empathetic, professional tone that reflects your brand voice
Detail-oriented with zero tolerance for dropped tickets
Available for both short-term coverage and long-term support roles
Organized, reliable, and proactive - I flag issues before they escalate
Whether you need help during a product launch, a seasonal spike(Q4), or ongoing daily support - I'm ready to jump in and protect your customer experience.
📩 Send me a message and let's talk about how I can support your Shopify store.
Steps for completing your project
After purchasing the project, send requirements so Nalain can start the project.
Delivery time starts when Nalain receives requirements from you.
Nalain works on your project following the steps below.
Revisions may occur after the delivery date.
I'll perform the task mentioned in the catalog.
All services included in your purchased tier will be delivered as described