You will get Customer Service Specialist for Email Chat and Voice Call Support
Project details
Looking for a reliable Customer Support Specialist to take care of your clients? I am here to help you provide exceptional service across multiple channels.
What I can do for your business:
• Email Support: Efficient ticket management and fast email responses.
• Live Chat Support: Real-time assistance to resolve customer inquiries quickly.
• Inbound Voice Calls: Professional and friendly phone support for your customers.
I am highly organized, detail-oriented, and quick to learn new tools or business guidelines. Let's work together to boost your customer satisfaction!
What I can do for your business:
• Email Support: Efficient ticket management and fast email responses.
• Live Chat Support: Real-time assistance to resolve customer inquiries quickly.
• Inbound Voice Calls: Professional and friendly phone support for your customers.
I am highly organized, detail-oriented, and quick to learn new tools or business guidelines. Let's work together to boost your customer satisfaction!
Purpose
PersonalIndustry
Gaming, Music, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$75
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 4 days |
Number of Email Sends | 50 | 150 | 300 |
Scriptwriting | - | - | |
Summary Report | - | ||
Lead List | - | - | - |
About Eddy
AI Data Annotation Specialist | Tech Support & Customer Service
Guatemala City, Guatemala - 8:08 am local time
*AI Data Annotation & Evaluation (at TikTok): Algorithm Training, enhancing content recommendation systems, and AI models through high-precision data labeling.
*Content & Text Analysis: Expert handling of complex categorization, prompt evaluation, and content moderation guidelines.
*Technical Support & Customer Care (Disney+ & T-Mobile): Tier-1 Troubleshooting, resolving complex technical issues, device connectivity bugs, and account management problems.
*Bilingual Delivery: Handled high-volume queues in fluent English and Spanish with top-tier satisfaction metrics.
*Fast-Paced Operations: Adapted seamlessly to enterprise tools, internal CRMs, and shifting technical workflows.
Core Toolsets & Software:
*Communication: Slack, MS Teams, Zoom, Lark Bytedance.
*Productivity: Google Workspace, intermediate Sheets/Excel.
*Proprietary Software: Highly adaptable to any in-house helpdesk CRM or custom AI annotation platform.
Steps for completing your project
After purchasing the project, send requirements so Eddy can start the project.
Delivery time starts when Eddy receives requirements from you.
Eddy works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and System Setup
I will review your business guidelines, set up access to your support platforms (Email, Chat, or Voice), and align on the tone of voice to ensure an excellent experience for your customers from day one