You will get Customer Service Virtual Assistant
Project details
I bring a decade of experience as the "face" of a major bank branch, where I maintained a perfect record of zero complaints while handling hundreds of daily inquiries. This project provides your business with a Senior Customer Associate’s level of professionalism and diplomacy. I excel at de-escalating frustrated customers and managing complex transaction inquiries with the same patience and clarity I used in the banking sector
Language
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$1,800
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 30 days |
Number of Hours of Work | 1 | ||
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10
Scriptwriting
+$20
Summary Report
+$20
Social Media Replies
+$15
Email Support
+$15Frequently asked questions
About Rea Regine
Executive Virtual Assistant | Bookkeeping & Admin Support | 10+ Years
Tanauan, Philippines - 12:25 pm local time
I'm not your typical VA. I spent over 10 years at Land Bank of the Philippines managing customer accounts, processing complex transactions, and keeping meticulous records—so I bring a level of precision and professionalism that comes from working in an environment where accuracy actually mattered. Zero customer complaints in a decade says something about how I work.
What I can take off your plate:
📧 Email & Calendar Management
Inbox organization and response management
Scheduling meetings and managing your calendar
Follow-ups and reminders
💰 Bookkeeping & Financial Admin
QuickBooks/Xero data entry and reconciliation
Invoicing and payment tracking
Expense categorization
Financial report preparation
This is actually my specialty—I'm certified in both QuickBooks and Xero
📊 General Administrative Support
Document preparation and formatting
Data entry and database management
File organization (digital and cloud-based)
Research and report compilation
CRM updates and customer data management
📞 Customer Service & Communication
Client communication and follow-up
Handling inquiries professionally
Managing client onboarding processes
My banking background means I know how to deal with people diplomatically
📝 Project Coordination
Task management and tracking
Meeting notes and action items
Deadline monitoring
Basic project coordination
What makes me different from other VAs:
Most VAs can handle your email and calendar. I can do that too—but I can also manage your books, catch accounting errors before they become problems, and actually understand what your financial reports mean. If you need someone who can handle both admin work AND keep your finances organized, I'm probably a good fit.
I'm detail-oriented (maybe overly so), I communicate clearly, and I don't let things slip through the cracks. I graduated cum laude in Entrepreneurial Management, so I understand business operations, not just tasks.
My working style:
I keep regular hours and I'm reliable—you won't wonder if things are getting done
I'm proactive about flagging issues before they become problems
I actually read instructions carefully (shocking, I know)
I ask questions when something's unclear rather than guessing
I use tools like Asana, Trello, Slack, Google Workspace—whatever you're already using
If you're drowning in admin work, spending too much time on bookkeeping, or just need someone reliable to handle the details while you focus on growing your business, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Rea Regine can start the project.
Delivery time starts when Rea Regine receives requirements from you.
Rea Regine works on your project following the steps below.
Revisions may occur after the delivery date.
Platform Credentials
Please provide access to your customer support platform (e.g., Zendesk, Gorgias, or Gmail)
Escalation Point
Who is the internal point of contact for complex issues or refund approvals that I cannot handle independently?