You will get Customer Services, Email and Chat
Project details
Are you looking for a reliable and professional Customer Service Specialist who can handle your email and chat support with empathy, accuracy, and speed?
With over 15 years of experience across telecom, ISPs, e-commerce, and digital platforms, I’ve successfully managed and trained teams serving thousands of customers worldwide. My focus is on creating a positive customer experience through clear communication, timely responses, and effective problem-solving.
I can help you with:
Email & Live Chat Support
Ticket Management & CRM Handling
E-commerce & ISP Customer Assistance
Complaint Resolution & Follow-ups
Report Generation & Process Automation
Whether you need ongoing support or a reliable backup agent, I bring professionalism, patience, and strong technical know-how to every interaction — ensuring your customers stay satisfied and loyal.
With over 15 years of experience across telecom, ISPs, e-commerce, and digital platforms, I’ve successfully managed and trained teams serving thousands of customers worldwide. My focus is on creating a positive customer experience through clear communication, timely responses, and effective problem-solving.
I can help you with:
Email & Live Chat Support
Ticket Management & CRM Handling
E-commerce & ISP Customer Assistance
Complaint Resolution & Follow-ups
Report Generation & Process Automation
Whether you need ongoing support or a reliable backup agent, I bring professionalism, patience, and strong technical know-how to every interaction — ensuring your customers stay satisfied and loyal.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $500
These options are included with the project scope.
$500
- Delivery Time 22 days
- Number of Hours of Work 159
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Scriptwriting
+$20
Summary Report
+$50
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Sara T.
Jul 14, 2025
YT video
About Khurram
Training Specialist - Customer Services Trainer
Islamabad, Pakistan - 11:33 am local time
I’m Muhammad Khurram Shahzad, a dedicated Customer Service Specialist with over 18 years of hands-on experience across Telecom, ISP, Airlines, E-commerce, and Retail sectors — serving and supporting more than 400,000 customers worldwide.
Throughout my career, I’ve worn many hats — from frontline support to quality monitoring, customer care evaluation, digital marketing, and training. This diverse experience enables me to understand both the customer’s pain points and the organization’s operational challenges, allowing me to deliver tailored, results-driven solutions every time.
Highlights of my experience:
Head of Customer Services at an ISP — managing complaint resolution, service deployments, and B2B client relations.
Conducted nationwide training sessions for call center and front-desk teams to enhance service excellence.
Designed automation scripts in Python to streamline reporting processes and improve efficiency.
Strong command of Excel (Mail Merge, Data Analysis, Reporting) and Shopify, enabling me to handle e-commerce and customer management tasks seamlessly.
Expertise in Email Handling, CRM Operations, and Live Chat Support with a customer-first mindset.
My approach is built on empathy, clarity, and accountability — ensuring every customer feels valued and every task is completed with precision. Whether you need help managing your customer inbox, resolving ISP-related queries, handling CRM data, or optimizing communication workflows, I’ll bring professionalism and dedication to your project.
Why clients love working with me:
Excellent communication & time management skills.
Proven ability to build rapport with customers and colleagues alike.
Always proactive in finding smarter ways to work — through automation and continuous improvement.
Let’s collaborate to create meaningful customer experiences and help your business grow through dependable support and streamlined service.
Thank you for visiting my profile — I look forward to working with you!
— Muhammad Khurram Shahzad
Steps for completing your project
After purchasing the project, send requirements so Khurram can start the project.
Delivery time starts when Khurram receives requirements from you.
Khurram works on your project following the steps below.
Revisions may occur after the delivery date.
Access to customer services email, social media and chat.
Please provide access to your emails, social media accounts, and live chat application.