You will get CRM Setup & Optimization for Customer Support Teams
Project details
Many businesses lose customers not because of poor service, but because their CRM is messy, follow-ups are missed, and customer health is not tracked.
This project helps you set up or optimize your CRM for Customer Success, so you can:
✅ Track every customer clearly
✅ Never miss follow-ups
✅ Improve retention and renewals
✅ Get visibility into customer health
I build clean, automated, and easy-to-use CRM systems that support onboarding, engagement, and long-term customer success.
This service is perfect for SaaS companies, agencies, and service businesses that want better retention without hiring a full-time team.
This project helps you set up or optimize your CRM for Customer Success, so you can:
✅ Track every customer clearly
✅ Never miss follow-ups
✅ Improve retention and renewals
✅ Get visibility into customer health
I build clean, automated, and easy-to-use CRM systems that support onboarding, engagement, and long-term customer success.
This service is perfect for SaaS companies, agencies, and service businesses that want better retention without hiring a full-time team.
Project Type
Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$100
|
Standard
$200
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 10 days | 21 days |
Number of Revisions | 2 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$170 - $350Frequently asked questions
About Iruoma
Customer Support | Customer Success Manager
Abuja, Nigeria - 1:16 am local time
I am a customer success manager and a virtual assistant specialist with over 3 years of experience working with service based businesses, SaaS Companies, and e commerce brands through exceptional customer support and communication strategies designed to convert and retain customers.
My goal is simple: Help businesses increase sales, improve customer retention, and building long term client relationships.
WHAT I DO:
CUSTOMER SUPPORT / EXCELLENCE
I deliver high quality email, live chat, and phone support designed to create positive, trust building
customer experiences. From handling support tickets to resolving complex issues, I provide prompt, friendly, and solution focused assistance thst improves customer retention and strenghtens brand loyalty.
CUSTOMER RELATIONSHIP & RETENTION STRATEGY
I create solid retention focused systems that enhance customer satisfaction , build long term loyalty and drive repeat business thus enabling companies to scale sustainably while minimizing churn.
VIRTUAL ASSISTANCE AND CRM MANAGEMENT
I provide reliable virtual assistance by managing administrative tasks, organizing workflows and supporting daily operations. I work confidently with tools like: Hubspot, Zoho, Zendesk, Asana, Freshdesk, Trello, GoHighlevel to maintain a clear communication, adequate data tracking and efficient workflow automation.
CORE SKILLS AND TOOLS
❇️ Customer support (Email, chat, phone)
❇️Virtual assistant & Admin support
❇️CRM management ( Hubspot, Zoho, Zendesk, Freshdesk, Gohighlevel
❇️Data entry
❇️Client retention strategy
❇️Helpdesk management
❇️e-commerce and SaaS support
I WORK WITH: SaaS & Tech startups, eCommerce brands, Service providers looking to scale.
Clients choose me because I deliver quality customer experiences that build longterm loyalty.
If you are looking to transform your business through my services, I'm very delighted to help.
📩Send me a message and I'ld be very glad to help.
Steps for completing your project
After purchasing the project, send requirements so Iruoma can start the project.
Delivery time starts when Iruoma receives requirements from you.
Iruoma works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Review
I review your product, customer journey, and current onboarding or retention gaps.
Strategy & Planning
I design a customer onboarding and engagement plan based on your goals and users.