You will get Customer Support Administrative IT
Project details
Looking for a reliable and professional customer support assistant to handle your online store or business communications? You're in the right place! With 3+ years of experience providing top-notch customer service, I specialize in managing inquiries, resolving disputes, and ensuring a smooth, friendly experience for your customers.
I offer support via email, live chat, and platform inboxes (e.g., eBay, Amazon, Shopify), helping you build trust and maintain excellent ratings.
What I offer:
Prompt response to customer queries
Order tracking, returns & refund handling
Dispute & case resolution (eBay/Amazon)
Friendly, professional communication
Feedback & review management
CRM tools (Zendesk, Freshdesk, etc.)
I understand how important your brands reputation is. Let me help you reduce response time, improve customer satisfaction, and free up your time to focus on growing your business.
Message me now to discuss your needs or place an order to get started!
I offer support via email, live chat, and platform inboxes (e.g., eBay, Amazon, Shopify), helping you build trust and maintain excellent ratings.
What I offer:
Prompt response to customer queries
Order tracking, returns & refund handling
Dispute & case resolution (eBay/Amazon)
Friendly, professional communication
Feedback & review management
CRM tools (Zendesk, Freshdesk, etc.)
I understand how important your brands reputation is. Let me help you reduce response time, improve customer satisfaction, and free up your time to focus on growing your business.
Message me now to discuss your needs or place an order to get started!
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$20
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Revisions | 2 | 4 | 5 |
About Abdul
IT & Technical Support Specialist | Real Estate Admin Support
Lahore, Pakistan - 7:53 am local time
Empowering Businesses with Scalable, Efficient, and User-Centric Digital Solutions
I am a Technical Support and Automation Specialist with over 3 years of experience** delivering high-performance service across fintech, prop-tech, and digital product ecosystems. My expertise lies at the intersection of technical troubleshooting, full-cycle WordPress development, and AI-based automation, enabling businesses to scale operations, boost system efficiency, and deliver exceptional user experiences.
🧩 What I Do
I help businesses:
* Resolve technical issues swiftly and accurately to maintain customer satisfaction.
* Build, customize, and optimize WordPress websites with clean, scalable code.
* Design automation workflows using AI tools to eliminate repetitive manual tasks.
* Develop custom internal tools and scripts to improve productivity and operational agility.
* Ensure compliance and system integrity through meticulous troubleshooting and process analysis.
Whether you're launching a new platform, maintaining a live product, or streamlining backend processes, I bring a solution-oriented mindset and a proven track record of supporting complex systems in high-pressure environments.
💼 Professional Background
📍 Compass Real Estate – Product Support Specialist
Provided high-level product and technical support to real estate professionals across a leading SaaS platform. Collaborated with engineering and product teams to identify bugs, improve user onboarding, and escalate technical issues. Recognized for delivering fast, reliable solutions that directly improved agent productivity.
📍 Revolut – KYC Support Specialist
Specialized in identity verification, due diligence, and regulatory compliance. Processed high volumes of KYC/KYB cases efficiently and accurately, ensuring full alignment with global AML standards. Worked closely with compliance and fraud teams to safeguard user and platform integrity.
📍 Western Union – Technical Support Specialist
Delivered Tier 1 and Tier 2 support in a mission-critical financial services environment. Troubleshot platform, network, and transaction issues across multiple time zones. Helped maintain platform stability and high customer satisfaction through detailed diagnostics and technical insight.
🛠️ Technical Skills
* Frontend Development: HTML5, CSS3, JavaScript
* WordPress:** Custom themes, plugin integration, performance optimization
* Automation & AI:Zapier, Make (Integromat), OpenAI, Python scripting for automation
* Support Systems: Zendesk, Freshdesk, Salesforce, Intercom
* Version Control: Git, GitHub
* CMS Customization & Maintenance
*Customer Success & Technical Onboarding
*Regulatory Knowledge: KYC/AML compliance (EU & US standards)
🚀 Why Work With Me?
* ✅ Proven success in fast-paced, regulated industries
* ✅ Ability to translate complex technical problems into clear, actionable solutions
* ✅ Strong cross-functional communication—bridging users, engineers, and stakeholders
* ✅ Meticulous attention to detail with a focus on long-term efficiency
* ✅ Passionate about innovation and continuous improvement through automation and AI
If you’re looking for a professional who can **enhance your platform’s performance, improve your digital workflows, and provide reliable technical support**, I’d be glad to collaborate. Let’s discuss how I can help take your operations to the next level.
Steps for completing your project
After purchasing the project, send requirements so Abdul can start the project.
Delivery time starts when Abdul receives requirements from you.
Abdul works on your project following the steps below.
Revisions may occur after the delivery date.
I will be Managing your Customer Support and Admin Queries