You will get a dedicated Customer Support Agent for Email, Chat & Ticket Handling
Project details
You will get professional and empathetic customer support that helps your business build trust and retain customers.
With 5+ years of experience handling email, live chat, and helpdesk tools like Zendesk and Intercom, I’ve supported clients across tech, SaaS, and eCommerce industries.
With 5+ years of experience handling email, live chat, and helpdesk tools like Zendesk and Intercom, I’ve supported clients across tech, SaaS, and eCommerce industries.
Purpose
BusinessIndustry
Beauty & Cosmetics, Cryptocurrency & Blockchain, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Lifestyle, Media & Entertainment, Retail & Wholesale, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$65
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Nova
Virtual Assistant & Lead Generation | Admin, Customer Support & Canva
Sidoarjo, Indonesia - 7:54 am local time
As a skilled VA with a background in E-commerce and Admin Support, I don't just "maintain" your business, I help it run smoother and look better. I combine reliable operational support with creative skills (Canva) and growth tasks (Lead Generation) to give you a complete solution.
Here is how I bring value to your business:
1. E-Commerce & Customer Support (Operations)
Customer Happiness: Managing tickets via Email/Chat (Zendesk/Gorgias) with empathy to ensure positive reviews.
Order Management: Handling fulfillment, tracking updates, refunds, and shipping issues so you don't have to.
Product Management: Sourcing products, uploading listings, and ensuring accurate data entry on Shopify/Amazon/eBay/Mercari.
2. Lead Generation & Growth (Sales Support)
Prospecting: Building verified email/contact lists for potential B2B clients using LinkedIn and web research.
Data Enrichment: Keeping your CRM organized and up-to-date.
3. Creative Design (Marketing Support)
Canva Design: Creating eye-catching social media posts, basic product image editing, or promotional banners to keep your brand consistent.
* Tools I Use: Shopify, Zendesk, Canva, Google Workspace (Sheets/Docs), Apollo (Lead Gen), and Trello/Asana.
I am proactive, detail-oriented, and a clear communicator. Whether you need someone to resolve customer inquiries professionally, find new leads, or design a quick Instagram post, I am ready to step in.
Let's discuss how I can streamline your workload!
Steps for completing your project
After purchasing the project, send requirements so Nova can start the project.
Delivery time starts when Nova receives requirements from you.
Nova works on your project following the steps below.
Revisions may occur after the delivery date.
Client Purchases & Sends Requirements
You’ll share basic details: your product/service info, tools used (e.g., email, CRM, or chat), and support priorities.
Setup & Onboarding (Day 1–2)
I’ll review your SOPs, tone guidelines, and support history (if any) to understand your style and customers’ needs.