You will get Customer Support Agent | Zendesk Expert | Chat, Email & Phone Assistance
Project details
Get professional 24/7 customer support that keeps your customers happy and your brand strong. I handle Email, Chat, and Phone support with fast response times under 2 hours.
With experience supporting e-commerce, SaaS, and service businesses, I provide friendly, multilingual support in English and French. I follow your brand tone and use your FAQ to give accurate answers every time.
Choose from 3 packages to fit your needs. You will get quick resolution, detailed reporting, and satisfied customers without hiring a full team. Let me be the support team your customers love.
With experience supporting e-commerce, SaaS, and service businesses, I provide friendly, multilingual support in English and French. I follow your brand tone and use your FAQ to give accurate answers every time.
Choose from 3 packages to fit your needs. You will get quick resolution, detailed reporting, and satisfied customers without hiring a full team. Let me be the support team your customers love.
Project Type
Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 1 | 1 |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$20 - $40
Additional Revision
+$15
Extra 10 Support Tickets
+$15
Weekend Support Coverage
+$25
Bilingual Support EN/FR
+$20Frequently asked questions
About Kossivi Omer
Zendesk Support Agent | FR & EN | Phone, Chat & Email | CSAT Focused
Cairo, Egypt - 8:03 am local time
I provide fast, professional support across Phone, Chat, and Email using Zendesk.
**What I do best:**
- Zendesk: Ticket management, macros, views, tags, CSAT tracking
- Multi-channel support: Phone calls, Live Chat, Email responses
- Bilingual communication: Native French + Fluent English
- Response time under 5 minutes + 95%+ CSAT score
- Tools: Shopify, WooCommerce, CRM, Google Workspace
**How I help businesses:**
I reduce ticket backlog, improve customer satisfaction, and make sure no customer is left waiting.
I’m calm under pressure, detail-oriented, and I follow brand voice perfectly.
**Availability:**
30 hours/week. Flexible schedule to cover EU & US time zones.
My availability:**
- Night shift: 8 PM - 4 AM GMT+1. Perfect for covering US/EU clients in the evening.
- Available during the day on my two days off for additional support.
Let’s talk about how I can support your customers. Send me a message!
Steps for completing your project
After purchasing the project, send requirements so Kossivi Omer can start the project.
Delivery time starts when Kossivi Omer receives requirements from you.
Kossivi Omer works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Review
I will review your brand, products, FAQ and support requirements to understand your business
Setup Support System
I will prepare response templates and set up workflows for Email, Chat or Phone support.