You will get customer support and operations assistance
Rising Talent
Rising Talent
Project details
With 15+ years of experience in banking, fintech, and customer operations, I provide professional customer support and operational assistance tailored to business needs. My experience includes customer communication, escalation handling, CRM updates, administrative coordination, email and chat support, and customer issue resolution.
I have worked with organizations including HDFC Bank, IDFC FIRST Bank, American Express, and fintech support environments, where professionalism, accuracy, and customer satisfaction were key priorities.
I focus on delivering reliable support, clear communication, timely updates, and efficient coordination to help businesses maintain smooth customer operations and positive customer experiences.
I have worked with organizations including HDFC Bank, IDFC FIRST Bank, American Express, and fintech support environments, where professionalism, accuracy, and customer satisfaction were key priorities.
I focus on delivering reliable support, clear communication, timely updates, and efficient coordination to help businesses maintain smooth customer operations and positive customer experiences.
Project Type
Data Entry, Project Management, Virtual Assistance, Customer SupportWhat's included $25
These options are included with the project scope.
$25
- Delivery Time 2 days
- Number of Revisions 2
Optional add-ons
You can add these on the next page.
Fast 1 Day Delivery
+$10About Deblina
Customer Success Manager | Customer Operations | Service Quality | SOP
Bengaluru, India - 4:12 pm local time
I bring 15+ years of experience across banking and fintech, having worked with organizations including American Express, HDFC Bank, IDFC FIRST Bank, Navi FinServ & Creditspring.
I specialize in:
✔ Customer onboarding & lifecycle management
✔ Escalation management & complaint resolution
✔ Customer Success & retention
✔ CRM management & documentation
✔ SOP creation & process improvement
✔ Cross-functional coordination with operations and product teams
✔ Email, chat, and voice support
Throughout my career, I've consistently maintained CSAT above 90%, achieved QA scores above 80%, and handled 80–100 customer interactions per day while ensuring timely, high-quality resolutions.
On Upwork, I've successfully completed an outreach project for an AI retail analytics company, delivering accurate call tracking and follow-ups within a tight one-day turnaround.
Clients appreciate that I don't just complete tasks—I take ownership, communicate proactively, and look for ways to improve the overall customer experience.
Whether you need ongoing Customer Success support, help documenting processes, improving service quality, or managing customer operations, I'd be happy to discuss how I can help.
Steps for completing your project
After purchasing the project, send requirements so Deblina can start the project.
Delivery time starts when Deblina receives requirements from you.
Deblina works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review & Project Understanding
Review client requirements, support processes, communication channels, and business expectations before starting the project.
Customer Support & Operations Assistance
Provide customer support, issue handling, CRM updates, coordination, and operational assistance based on project requirements.