You will get Customer Support & CX Operations
Rising Talent
Project details
What sets this project apart is a performance-driven outsourced CX model built from real contact center operations experience. We don’t just provide agents—we provide structured support teams with clear KPIs, QA, training, and reporting. Based in Egypt, we offer cost-efficient, scalable Customer Support, Sales, and Technical Support with fast onboarding, strong English communication, and continuous performance improvement.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included $1,500
These options are included with the project scope.
$1,500
- Delivery Time 30 days
- Number of Revisions 4
About Ahmed
Customer Support Outsourcing | Managed CX Teams for E-Commerce & SaaS
Alexandria, Egypt - 8:11 am local time
I help e-commerce brands and SaaS companies deliver fast, professional customer support — without the cost and complexity of building an in-house team.
With 4+ years managing BPO operations at enterprise level - overseeing 400+ agents across multilingual programs - I bring real operational expertise to every client I work with. I don’t just handle tickets; I build structured, scalable support systems that protect your customer experience and your margins.
What I deliver for you:
✅ Email, Live Chat & Phone Support
✅ Social Media Inbox Management
✅ Technical Support & Troubleshooting
✅ Lead Generation & Appointment Setting
✅ Telesales & Outbound Support
✅ SLA Monitoring & Performance Reporting
✅ Multilingual Support — English, Arabic, French, Italian, Spanish
Why clients choose me:
→ Up to 60% cost reduction vs. in-house hiring
→ Fast response times with quality-focused workflows
→ Flexible engagement — start with a pilot, scale as you grow
→ Proven track record in CSAT improvement and AHT reduction
I’m selective about who I work with because I treat every client’s business like my own. If you want a reliable, experienced CX partner — not just a freelancer — let’s talk.
📩 Send me a message and let’s discuss how I can support your growth.
Steps for completing your project
After purchasing the project, send requirements so Ahmed can start the project.
Delivery time starts when Ahmed receives requirements from you.
Ahmed works on your project following the steps below.
Revisions may occur after the delivery date.
Project Requirements
Client provides product/service info, tool access (CRM/email/chat/ticketing), SOPs, brand tone & scripts, FAQs/training, escalation process, KPIs, primary contact, compliance & data security requirements.