You will get Customer Support - Email/Chat
Top Rated
Top Rated
Project details
I will provide top notch customer support via chat and email channels. Having worked in the industry for over 5 years, having supported tens of hundred customers, I have obtained expertise in dealing with angry customers as well as VVIPs.
Purpose
BusinessIndustry
Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Real Estate, SoftwareLanguage
EnglishWhat's included $559
These options are included with the project scope.
$559
- Delivery Time 26 days
- Number of Hours of Work 160
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Weekend Coverage
+$250
7 reviews
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AS
Ayesha S.
Aug 13, 2024
Customer Service Desk - Life is Easy
Great to work with! Always goes above and beyond with customers!
AS
Ayesha S.
Jul 31, 2024
Need a Customer Service Trial (1 - 2 hours)
Shaharyer made himself available for discussions frequently, he was great to work with and went above and beyond the requested specifications.
Will be working with him in the future when possible
Will be working with him in the future when possible
NB
Niklas B.
Jul 22, 2024
Product description Entry
He worked very efficient and alway communicated well what he worked on!
JT
James T.
Mar 16, 2024
Website projects manager
Very good service and communication!
DB
Dmytro B.
Nov 13, 2023
Helping with WP installation
About Shaheryar
Expert Customer Support Specialist | Live Chat, Email & Phone Support
100%
Job Success
Lahore, Pakistan - 5:51 pm local time
I have worked with global clients across multiple industries, delivering 24/7 customer support, handling high ticket volumes, and resolving complex customer issues efficiently. With C1-level English proficiency (IELTS certified), I communicate clearly, professionally, and empathetically, ensuring every customer interaction reflects your company’s standards.
My expertise includes:
Help desk and ticket-based support
Customer onboarding
Escalation handling
SLA-driven workflows.
I am highly experienced with leading customer support and CRM tools such as Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, and similar platforms. I adapt quickly to new systems and processes, making me a strong fit for Enterprise support environments.
Beyond technical skills, I focus on customer experience (CX). I understand how support impacts revenue, churn, and brand trust, and I work closely with internal teams to ensure smooth communication and long-term customer success.
What I bring to your business:
Expert Live Chat, Email & Phone Support
Enterprise-level Help Desk & Ticket Management
Strong experience supporting global customers
Excellent written and verbal English communication
Reliable, detail-oriented, and KPI-focused support
Professional handling of escalations and sensitive cases
If you’re looking for a senior customer support professional who can represent your brand with confidence and consistency, I’m ready to help you scale your support operations efficiently.
Steps for completing your project
After purchasing the project, send requirements so Shaheryar can start the project.
Delivery time starts when Shaheryar receives requirements from you.
Shaheryar works on your project following the steps below.
Revisions may occur after the delivery date.
Training/Knowledge Sharing
At least one week of paid training about the product/service whose support is required.
Documentation
Documentation regarding previous troubleshooting/support scenarios.