You will get Customer support for applications, infrastructure, software and hardware
Project details
I can do customer support, IT technical support for software hardware, applications and infrastructure, also can do English, Japanese and Mandarin language translation or copywriting , tour guide jobs.
Purpose
BusinessWhat's included
| Service Tiers |
Starter
$15
|
Standard
$20
|
Advanced
$25
|
|---|---|---|---|
| Delivery Time | 70 days | 70 days | 70 days |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Jim
Customer support engineer/technical consultant
Beijing, China - 8:34 pm local time
* More than 10 years of experience in IT management, application and infrastructure technical support, on-premises/cloud solution architect and consulting service for large multinational US, Japanese, German-funded enterprises. I have years of overseas working experience in Japan, Americas and Germany, as a native Chinese, I'm highly proficient in English, Japanese and of course Mandarin. I'm also having extensive experience in customer service, application development and support, server/storage/network/cloud infrastructure as well as NAND flash presales and aftersales technical consulting and support , solution architecting, technical account management, troubleshooting service for global customers. Additionally, I'm also familiar with system integration, project management, software development, and cross-region team management, process streamlining etc.
Interfacing with global customers and engineers, I perform hands-on troubleshooting and solution consulting service to deliver L1 - L3 customer technical support for global customers, either on-site or remote - via MS Dynamics CRM, Salesforce SFDC, Zendesk, and Email/Chat/Phone to resolve complex tickets in a timely and professional manner. Meanwhile in charge of cross-country team management as well as SME.
Steps for completing your project
After purchasing the project, send requirements so Jim can start the project.
Delivery time starts when Jim receives requirements from you.
Jim works on your project following the steps below.
Revisions may occur after the delivery date.
Negotiable
Negotiable