You will get Customer Support for Calls & Chats
Project details
As Customer Service, the main point of contact between the company and its customers, I undertake to:
• Help customers resolve any problems they encounter with the company's products or services.
• Ensure that customers are satisfied with their experience with the company.
• Provide accurate and useful information to customers regarding products or services, company policies, ordering procedures, etc.
• Create a positive, lasting relationship with customers to encourage long-term loyalty, as satisfied customers are more likely to return and recommend the company to others.
• Handle customer complaints effectively and professionally to minimize negative impacts by turning a negative experience into an opportunity for improvement.
• Gather feedback on products and services, which can be used to improve offerings and internal processes, etc.
• Help customers resolve any problems they encounter with the company's products or services.
• Ensure that customers are satisfied with their experience with the company.
• Provide accurate and useful information to customers regarding products or services, company policies, ordering procedures, etc.
• Create a positive, lasting relationship with customers to encourage long-term loyalty, as satisfied customers are more likely to return and recommend the company to others.
• Handle customer complaints effectively and professionally to minimize negative impacts by turning a negative experience into an opportunity for improvement.
• Gather feedback on products and services, which can be used to improve offerings and internal processes, etc.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Construction, Ecommerce, Education, Engineering, Environmental, Events Planning, Fashion & Apparel, Lifestyle, Marketing & Advertising, Media & Entertainment, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Writing & PublishingLanguage
FrenchWhat's included
| Service Tiers |
Starter
$7
|
Standard
$8
|
Advanced
$10
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
6 reviews
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FT
François T.
Jul 23, 2025
Assistante virtuelle
Great freelance. Reliable and skillful.
Thank you.
Thank you.
pd
paul d.
Jan 18, 2024
Google my business reputation management
Good freelancer willing to help even if I would appreciate more reactivity in the answers
CB
Cyrille B.
Oct 8, 2023
Recherche virtuel assistant
Bien mais je recherche autre chose
RG
Rishabh G.
Dec 8, 2021
English to french
She worked fine ! Recommended
GA
Gnomaligbe Alphonse A.
Nov 10, 2021
Need an introductory voice on a
A perfect rendering from the Freelancer. I highly recommend it.
About Afi
French VA /Social Media Management/Customer sevice/Reels Video Creator
Lome, Togo - 3:08 pm local time
I am a native French speaker, making me the ideal person for all your French-language projects.
I offer customer relationship services tailored to the digital age. My expertise in assistance provides solutions adapted to today's realities.
I have already carried out assignments such as: administrative assistance, digital assistance, customer service, email management, social media management, Google, Facebook, Instagram, TikTok, YouTube, LinkedIn, and website pages. Creation of Facebook campaigns...
I have worked with CRMs: WordPress, Shopify, Webflow, Airtable, Gohighlevel, etc.
I have also worked with tools such as: Trello, Asana, Discord, Notion, Slack, etc.
Article integration, audio and video transcription, mini video editing, voice-overs, etc.
My skills: Chat assistance / Email management / Administrative assistance / Manul QA tester/ Calendar management / Google Suite / Customer service / Zendesk / Freshdesk / Gohighlevel/ Webflow / Shopify / WordPress / Lead generation / Social media management / Facebook ads / Photoshop / Canva / Capcut / Translation / Transcription / Video subtitling / Video editing / Voice-overs / AI.
I am a person who values a job well done, am very flexible, and am willing to work on any type of project because I adapt quickly and am always ready to learn new things.
I am open to embarking on this adventure together.
Afi!
Steps for completing your project
After purchasing the project, send requirements so Afi can start the project.
Delivery time starts when Afi receives requirements from you.
Afi works on your project following the steps below.
Revisions may occur after the delivery date.
Customer Support
As Customer Service, I undertake to: customer assistance and support, customer satisfaction, providing customers with the information they need, building customer loyalty, managing complaints and collecting feedback.