You will get Customer support for your E-commerce by a Sr. Customer Service Specialist
Top Rated
Project details
You will have an experienced customer service specialist managing all the communications for your E-commerce, maintaining brand tone and client satisfaction.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$12
|
Standard
$15
|
Advanced
$18
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 20 | 30 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
6 reviews
(6)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
RV
Ren V.
Aug 11, 2026
Creator Community Manager
LA
Lani A.
Jul 11, 2026
Approval Specialist for TikTok creators
I highly recommend Layla. During her time working with me, she was an absolute pleasure to collaborate with. Layla is exceptionally reliable, consistent, and always punctual. Her kind demeanor and dependable work ethic made her a valuable asset to the team, and I would gladly work with her again in the future.
SM
Shaq M.
May 9, 2026
Spanish Setter Needed for Jewelry Store Appointment Booking
Working with Layla has honestly been a great experience. She learns extremely fast, understands concepts quickly without needing things repeated over and over, and adapts well to new systems and workflows. One of her biggest strengths is communication — she knows how to speak with people naturally, professionally, and confidently while still making conversations feel genuine and comfortable.
She is reliable, responsive, and handles tasks with urgency instead of needing constant follow-up. Whether it’s customer communication, follow-ups, or understanding new processes, she catches on very quickly and executes well. She also brings a positive attitude to the work which makes everything run smoother overall.
If you need someone who is sharp, communicative, and able to learn fast while representing your business professionally, Layla is genuinely a great person to work with.
She is reliable, responsive, and handles tasks with urgency instead of needing constant follow-up. Whether it’s customer communication, follow-ups, or understanding new processes, she catches on very quickly and executes well. She also brings a positive attitude to the work which makes everything run smoother overall.
If you need someone who is sharp, communicative, and able to learn fast while representing your business professionally, Layla is genuinely a great person to work with.
MM
Milehighcurecbd M.
Apr 3, 2026
Virtual assistant bilingual
She was very professional, detailed, and took her job very serious. I wish I had more time to guide her so we could work together more.
GN
Gabrielle N.
Jan 7, 2026
Bilingual Recruiter (English & Spanish) – Dominican Republic
About Layla
Patient Coordinator | Customer Support Specialist | Virtual Assistant
100%
Job Success
Santo Domingo, Dominican Republic - 11:39 pm local time
Known for delivering a high quality client and customer/patient experience in remote environments.
Tools & Platforms
Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google
Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop • Updox
Communication Systems (CRM/EHR/EMR)
Zendesk • Richpanel • Zoho Cliq • Gorgias • Zendesk Talk • Dialpad • Teleconsole • Ooma • VoIP (UCaaS) Systems • Practice Fusion
Social Media
Facebook • Instagram • TikTok • Custom built back end for social media
Healthcare Operations & Compliance
HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups &
Retention • Conflict Resolution • Communication Management
Steps for completing your project
After purchasing the project, send requirements so Layla can start the project.
Delivery time starts when Layla receives requirements from you.
Layla works on your project following the steps below.
Revisions may occur after the delivery date.
Log on all the platforms and learn guidlines from E-commerce
Familiarize myself with your Brand SOP and needs.