You will get Customer support for your E-commerce by a Sr. Customer Service Specialist
Top Rated
Project details
You will have an experienced customer service specialist managing all the communications for your E-commerce, maintaining brand tone and client satisfaction.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Cybersecurity, Data Analytics, Ecommerce, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$12
|
Standard
$15
|
Advanced
$18
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 20 | 30 | 40 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
4 reviews
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This project doesn't have any reviews.
SM
Shaq M.
May 9, 2026
Spanish Setter Needed for Jewelry Store Appointment Booking
Working with Layla has honestly been a great experience. She learns extremely fast, understands concepts quickly without needing things repeated over and over, and adapts well to new systems and workflows. One of her biggest strengths is communication — she knows how to speak with people naturally, professionally, and confidently while still making conversations feel genuine and comfortable.
She is reliable, responsive, and handles tasks with urgency instead of needing constant follow-up. Whether it’s customer communication, follow-ups, or understanding new processes, she catches on very quickly and executes well. She also brings a positive attitude to the work which makes everything run smoother overall.
If you need someone who is sharp, communicative, and able to learn fast while representing your business professionally, Layla is genuinely a great person to work with.
She is reliable, responsive, and handles tasks with urgency instead of needing constant follow-up. Whether it’s customer communication, follow-ups, or understanding new processes, she catches on very quickly and executes well. She also brings a positive attitude to the work which makes everything run smoother overall.
If you need someone who is sharp, communicative, and able to learn fast while representing your business professionally, Layla is genuinely a great person to work with.
MM
Milehighcurecbd M.
Apr 3, 2026
Virtual assistant bilingual
She was very professional, detailed, and took her job very serious. I wish I had more time to guide her so we could work together more.
GN
Gabrielle N.
Jan 7, 2026
Bilingual Recruiter (English & Spanish) – Dominican Republic
LA
Lani A.
Jul 11, 2025
Approval Specialist for TikTok creators
Layla is a pleasure to work with—professional, reliable, and delivers quality work. Highly recommended!
About Layla
Customer Support Specialist | Virtual Assistant
100%
Job Success
Santo Domingo, Dominican Republic - 1:50 pm local time
Known for being detail oriented, proactive, and reliable, with the ability to quickly adapt, optimize workflows, and deliver a high quality client and customer experience in remote environments.
Administrative & Operational Skills
Email & Calendar Management • Data Entry & Record Keeping • Spreadsheet Management (Excel,
Google Sheets) • File Management & Cloud Organization • Meeting Coordination & Note taking •
Time Management • Organizational Skills • Discretion & Confidentiality
Tools & Platforms
Google Workspace • Microsoft Office • Asana • Monday • Notion • Slack • Zoom • Google
Meet • WhatsApp • Shopify • Canva • Zillow • Outlook • Google Remote Desktop
CRM & Communication Systems
Zendesk • Richpanel • Gorgias • Zendesk Talk • Dialpad • Teleconsole • VoIP (UCaaS) Systems
Social Media & Digital Support
Facebook • Instagram • TikTok • Social Media Engagement & Commenting • Online Research •
Amazon Seller Central (Entry Level)
Healthcare Operations & Compliance
HIPAA Compliance • Patient Privacy • Telehealth Support • Insurance Verification • Follow ups &
Retention • Conflict Resolution • Communication Management
Operations & Process Improvement
Workflow Optimization • Process Improvement • SOP Development • Quality Assurance •
Performance Tracking
Steps for completing your project
After purchasing the project, send requirements so Layla can start the project.
Delivery time starts when Layla receives requirements from you.
Layla works on your project following the steps below.
Revisions may occur after the delivery date.
Log on all the platforms and learn guidlines from E-commerce
Familiarize myself with your Brand SOP and needs.