You will get Customer Support for Shopify & E-commerce Stores
Project details
Running an e-commerce store means juggling product listings, orders, and most importantly customers. Let me handle your customer support so you can focus on growing your business.
With over 5 years of experience in email, chat, and ticket-based support for e-commerce, wholesale, and B2C brands, I’ll ensure your customers feel heard, supported, and loyal.
With over 5 years of experience in email, chat, and ticket-based support for e-commerce, wholesale, and B2C brands, I’ll ensure your customers feel heard, supported, and loyal.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Manufacturing & Storage, Media & Entertainment, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$250
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
28 reviews
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DR
Divya R.
Oct 28, 2025
Participating in an academic survey to reflect on your freelancing experience - P4.1
HV
Hagar V.
Mar 16, 2025
E-Commerce Order Processing and Product Setup Specialist
Owais did an excellent job, and we worked together for quite some time. He was part of our company's data team and consistently delivered good-quality work. He effectively used all the necessary tech tools and worked proficiently with Excel. I recommend Owais as an employee.
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Client -.
Dec 19, 2024
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About Owais
Engineering Project Management | Technical Support Specialist
93%
Job Success
Lahore, Pakistan - 10:01 am local time
Proficient in AutoCAD, SolidWorks, CATIA, Creo, MS Office
Expert in Project Scheduling, Resource Allocation & Risk Mitigation
Technical Documentation, Reporting & Stakeholder Communication
Reverse Engineering & Prototyping for Rapid Product Development
Cross-Functional Team Leadership & Project Consulting
𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 & 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 | 𝗥𝗲𝗹𝗶𝗮𝗯𝗹𝗲 𝗙𝗿𝗼𝗻𝘁𝗹𝗶𝗻𝗲 𝗳𝗼𝗿 𝗬𝗼𝘂𝗿 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀
5+ Years Managing E-commerce & Services Industry
Skilled in Zendesk, AirTable, Trello, Notion, Front, Shopify, Zoho, AirCall, RingCentral, Slack, Teams, Adobe Suite
Expertise in Ticket Handling, Order Management, Order Processing and Technical Support
Focused on enhancing Customer Satisfaction & Retention
𝙄𝙛 𝙮𝙤𝙪 𝙣𝙚𝙚𝙙 𝙖 𝙙𝙚𝙥𝙚𝙣𝙙𝙖𝙗𝙡𝙚 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 𝙎𝙥𝙚𝙘𝙞𝙖𝙡𝙞𝙨𝙩 𝙩𝙤 𝙝𝙖𝙣𝙙𝙡𝙚 𝙮𝙤𝙪𝙧 𝙘𝙡𝙞𝙚𝙣𝙩𝙨 𝙬𝙞𝙩𝙝 𝙘𝙖𝙧𝙚 𝙖𝙣𝙙 𝙥𝙧𝙤𝙛𝙚𝙨𝙨𝙞𝙤𝙣𝙖𝙡𝙞𝙨𝙢, 𝙄’𝙢 𝙝𝙚𝙧𝙚 𝙩𝙤 𝙝𝙚𝙡𝙥!
Let’s discuss how I can add value to your project.
Steps for completing your project
After purchasing the project, send requirements so Owais can start the project.
Delivery time starts when Owais receives requirements from you.
Owais works on your project following the steps below.
Revisions may occur after the delivery date.
Review your existing support setup, SOPs, and communication tone.
Handle email, live chat, and/or phone support according to service hours.