You will get customer support for shopify via email and live chat
Project details
I’m a reliable Customer Support Specialist with 3 year of experience in live chat, email support. I help to deliver fast and professional customer service. I have worked in E-commerce, SaaS, and handling inquiries, refunds, disputes.
Purpose
BusinessIndustry
Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Marketing & Advertising, Medical & Pharmaceutical, Software, Sports & Fitness, Telecommunications, Transportation & AutomotiveLanguage
EnglishWhat's included $180
These options are included with the project scope.
$180
- Delivery Time 30 days
- Number of Hours of Work 60
- Scriptwriting
- Social Media Replies
- Email Support
- Live Chat Support
About Muhammad Huzaifa
Customer Support Specialist | Email, Chat & Shopify | Airbnb Co-Host
Multan, Pakistan - 6:07 pm local time
I specialize in supporting eCommerce store owners, dropshippers, and Airbnb hosts by providing timely, professional responses through live chat, email, and Airbnb messaging. I handle orders, returns, refunds, exchanges, and chargebacks, along with booking management, guest communication, and review handling for Airbnb properties.
With structured workflows, ready-made templates, and clear communication guides, I save time while ensuring high-quality support. I also develop FAQs, help centers, and guest instructions that reduce repetitive questions and give actionable insights on response times, customer and guest satisfaction (CSAT), and emerging trends. 🎯
𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜 𝗢𝗳𝗳𝗲𝗿:
• Managing orders: processing, tracking, and adjustments
• Handling refunds, cancellations, and drafting orders
• Updating customer information (addresses, emails, contacts)
• Creating discount codes and subscription management
• Coordinating with suppliers for smooth order fulfillment
• Resolving chargebacks and inquiries
• Airbnb guest support: booking requests, check-in/out guidance, and special requests
• Monitoring Airbnb reviews, resolving complaints, and ensuring excellent guest experiences
𝗦𝗼𝗰𝗶𝗮𝗹 𝗠𝗲𝗱𝗶𝗮 & 𝗚𝘂𝗲𝘀𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
• Managing Facebook pages: moderating comments, responding to messages, and maintaining a positive brand image
• Responding to inquiries on TikTok, Instagram, and Meta platforms
• Airbnb co-host tasks: messaging guests, resolving issues, and handling review management
𝗧𝗼𝗼𝗹𝘀 𝗜’𝗺 𝗣𝗿𝗼𝗳𝗶𝗰𝗶𝗲𝗻𝘁 𝗪𝗶𝘁𝗵:
• Support Platforms: Zendesk, Gorgias, Freshdesk, Help Scout, Zoho CRM, Reamaze, Trengo, Gmail, Outlook, Private-Mail, Strato Webmail, e-desk, Rich panel, and more
• Communication & Management: Slack, Skype, Discord, WhatsApp, WeChat, Linnworks, Fulfilment China, Service Point, Airbnb, and more
• Tracking & Logistics: USPS, UPS, DHL, FedEx, 17Track, Yun Express, PostNL, 24Track, Universal Parcel, Global Tracking, and more
𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁:
Using ChatGPT Plus and DeepL, I provide professional support in German, Dutch, Swedish, French, Italian, Arabic, Portuguese, Spanish, Turkish, Russian, Greek, Polish, Finnish, and other languages.
𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲:
• 24/7 availability, including weekends and holidays
• Clear and calm communication, even under pressure
• Strong Shopify and Airbnb expertise with end-to-end support
• Fast response times with meticulous attention to detail
• Focused on long-term brand loyalty and guest satisfaction
For busy periods or high-volume operations, I can manage backup support teams while supervising quality, ensuring every interaction remains accurate, timely, and professional.
I don’t just handle messages — I represent your brand and Airbnb properties with professionalism. Every interaction is an opportunity to build trust, create a positive experience, and convert first-time customers or guests into loyal supporters.
😏 Thinking about elevating your customer and guest support?
Send me a message on Upwork, and let’s create exceptional experiences together.
Steps for completing your project
After purchasing the project, send requirements so Muhammad Huzaifa can start the project.
Delivery time starts when Muhammad Huzaifa receives requirements from you.
Muhammad Huzaifa works on your project following the steps below.
Revisions may occur after the delivery date.
I will provide customer support for shopify via email and live chat
I’m a reliable Customer Support Specialist with 3 year of experience in live chat, email support. I help to deliver fast and professional customer service. I have worked in E-commerce, SaaS, and handling inquiries, refunds, disputes.