You will get Customer support for your Shopify Store, Email & Live Chat Management
Project details
Running a growing business comes with enough challenges already. Customer support shouldn't be one of them.
I provide reliable customer support and ecommerce support that helps businesses stay responsive, organized, and customer focused. Whether your customers are reaching out through email, live chat, or your helpdesk platform, I'll ensure they receive timely, professional, and helpful support.
With this project, I can help you:
✔ Manage Shopify customer support and customer inquiries
✔ Handle order tracking, order updates, returns, and refund requests
✔ Provide professional email support and live chat support
✔ Organize and maintain customer records
✔ Manage support tickets
✔ Improve response times and customer satisfaction
✔ Create structure and consistency in your customer support operations
I understand that every support ticket represents a customer who wants to feel heard and taken care of. That's why I focus on clear communication, problem solving, and delivering a positive customer experience that builds trust in your brand.
My goal is to help you create smoother systems, reduce operational bottlenecks, and free up your time to focus on growing your business.
I provide reliable customer support and ecommerce support that helps businesses stay responsive, organized, and customer focused. Whether your customers are reaching out through email, live chat, or your helpdesk platform, I'll ensure they receive timely, professional, and helpful support.
With this project, I can help you:
✔ Manage Shopify customer support and customer inquiries
✔ Handle order tracking, order updates, returns, and refund requests
✔ Provide professional email support and live chat support
✔ Organize and maintain customer records
✔ Manage support tickets
✔ Improve response times and customer satisfaction
✔ Create structure and consistency in your customer support operations
I understand that every support ticket represents a customer who wants to feel heard and taken care of. That's why I focus on clear communication, problem solving, and delivering a positive customer experience that builds trust in your brand.
My goal is to help you create smoother systems, reduce operational bottlenecks, and free up your time to focus on growing your business.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$30
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 3 | 5 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
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GW
Giselle W.
Jul 20, 2026
100 Needed for Reading/Response Project - Omega (July 2026)
Peace took the work seriously, communicated well, and was always pleasant to work with.
DM
David M.
Jul 3, 2026
Simple Recording task: Jamaica & Nigeria
It was nice experience working with this freelancer.
About Peace
Shopify Customer Support Specialist | Zendesk Gorgias | Email and Chat
100%
Job Success
Lagos Island, Nigeria - 8:09 pm local time
I handle order questions, shipment tracking, returns, refunds, complaints, and follow ups with a focus on giving customers clear answers quickly while keeping support queues organized and preventing issues from being overlooked.
My experience includes Shopify, Zendesk, Gorgias, Freshdesk, Notion, Trello, and Google Workspace. I’ve supported ecommerce operations by managing customer conversations while also improving the workflows behind them, making it easier to track inquiries, follow ups, orders, and outstanding issues.
Here’s what that has looked like in practice:
✓ Helped customers receive timely answers across 20 to 50 daily inquiries for a Shopify ecommerce brand, while keeping conversations organized and maintaining same day response times across email, live chat, WhatsApp and multi channels.
✓ Kept customers informed throughout the order journey by handling Shopify order tracking, updates, payment related questions, and issue resolution, reducing the chance of customers being left without clear next steps.
✓ Organized customer inquiries, orders, payments, and follow ups in a Notion dashboard, giving the support workflow a central place to track outstanding issues and making follow ups easier to manage.
✓ Handled refunds, delayed shipments, complaints, and escalated customer situations with a calm, consistent approach designed to resolve the issue while protecting the customer experience.
✓ Built a Freshdesk helpdesk from the ground up, including automated ticket routing, knowledge base setup, multiple support departments, and website integration, creating a more structured environment for managing customer requests.
✓ Improved appointment operations by 25% reducing no shows through scheduling and deposit collection workflows for a haircare business.
I understand that good customer support isn't simply about clearing a ticket queue. Customers want to know what is happening, what happens next, and that someone is taking ownership of their problem. Businesses need that support to stay organized as customer volume grows.
That’s where I bring value. I can manage the customer conversation while also paying attention to the workflow behind it, spotting recurring issues, keeping follow ups organized, and helping support operations run more smoothly.
I’m available 30+ hours per week and can provide flexible coverage to overlap with your team’s working hours.
If you’re looking for a reliable Shopify customer support specialist who can manage customers professionally while keeping the support workflow organized, I’d be happy to discuss your needs.
Send me a message or invite me to your job and let me know which helpdesk platform you use, your average daily ticket volume, and the hours you need covered.
Steps for completing your project
After purchasing the project, send requirements so Peace can start the project.
Delivery time starts when Peace receives requirements from you.
Peace works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding your business and support needs
I start by going through your store details, product info, FAQs, and any past customer conversations you have. This helps me understand your brand voice, your customers, and the most common issues they usually face.
Reviewing your support systems and tools
Next, I get familiar with the platforms you use like Shopify, Gorgias, Zendesk, Freshdesk, or email. I also check your current response style so I can align smoothly with how your team already works