You will get Customer Support for your Store, Business or Service.
Project details
You will receive reliable, friendly, and professional customer support that helps your business run smoothly and keeps your clients happy. With over 10 years of experience in customer service, e-commerce operations, and administrative support, I bring strong communication skills, fast problem-solving, and a detail-oriented approach to every task.
I adapt to your systems, tone, and workflow to provide accurate responses, manage tickets, handle order tracking, organize admin tasks, and deliver daily reports. The service you receive is efficient, organized, and tailored to your business needs—helping you save time, reduce issues, and offer a better customer experience.
I adapt to your systems, tone, and workflow to provide accurate responses, manage tickets, handle order tracking, organize admin tasks, and deliver daily reports. The service you receive is efficient, organized, and tailored to your business needs—helping you save time, reduce issues, and offer a better customer experience.
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Construction, Ecommerce, Education, Environmental, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Legal, Medical & Pharmaceutical, Music, Photography, Religion & Spirituality, Software, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$600
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 20 days | 20 days |
Number of Hours of Work | 6 | 120 | 120 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
Scriptwriting
(+ 4 Days)
+$50
Summary Report
(+ 4 Days)
+$50Frequently asked questions
About Bruno
Virtual Assistant + Customer Support Expert
Sarmiento, Argentina - 9:45 pm local time
Hi there! đź‘‹
I’m a proactive and detail-oriented Virtual Assistant & Customer Support Specialist with 7+ years of experience supporting global teams and fast-growing businesses across e-commerce, finance, retail, travel assistance, and tech.
I specialize in keeping operations organized, customers satisfied, and workflows running smoothly in remote environments.
đź’ˇ What I Bring to the Table:
âś… Virtual Assistance & Administrative Support
Inbox management, documentation, data entry, reporting, workflow updates, and daily operational support.
âś… Customer Support
Email, chat, phone and ticket-based support, order management, issue resolution, escalations, and customer retention with a strong focus on satisfaction and KPIs.
âś… E-commerce Operations Support
Order flow management, fulfillment issues, coordination with logistics, and customer experience optimization on platforms like Shopify, WooCommerce, Mercado Shops, Tiendanube, Magento.
đź› Tools & Platforms I Use Confidently:
đź“Ś Google Workspace & Microsoft Office
đź“Ś Excel (Advanced), Power BI
đź“Ś Jira, Trello, Monday.com, Scrumwise
đź“Ś Shopify, WooCommerce, Magento, PrestaShop, Mercado Shops
đź“Ś CRM & CX Tools (Zendesk-style workflows, Avaya, internal CRMs)
đź“Ś Slack, Notion, Zoom
🤝 Why Work With Me?
🔹 Strong CX & Operations Background – Supervisor and team leader experience in global companies (PwC, Europ Assistance, BBVA, e-commerce startups).
🔹 Highly Organized & Reliable – I meet deadlines and maintain accuracy even in high-volume environments.
🔹 Excellent Communicator – C2 English level, clear and professional communication with clients and teams.
🔹 Process-Oriented & Analytical – I don’t just execute tasks; I look for ways to improve workflows and efficiency.
🔹 Remote-Ready & Trustworthy – Experienced working with international teams and confidential information.
If you’re looking for a Virtual Assistant or Customer Support professional with real operations and e-commerce experience, I’d love to help your business grow.
Let’s connect! 📩
Steps for completing your project
After purchasing the project, send requirements so Bruno can start the project.
Delivery time starts when Bruno receives requirements from you.
Bruno works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Client provides required information
You share the access, details, manuals, and instructions needed to begin.
Step 2 — I review your workflow
I check your processes, platforms, tone, and typical customer issues.