You will get Customer Support & Lead Follow, Order Tracking & Email/Chat Support
Project details
I don’t just respond to customer inquiries. I bring a proactive, empathetic approach that turns every interaction into a positive experience. My ability to understand customer needs and tailor my communication style ensures high satisfaction rates and repeat business for your company. I also go beyond day to day support by analyzing patterns and providing actionable insights to help you continually improve your customer service processes.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$60
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
About Raja
Customer Support Specialist | Billing, & Client Communication
Lahore, Pakistan - 5:59 pm local time
I specialize in delivering top-notch customer service through live chat support, email communication, and CRM management. My responsibilities have included everything from order processing, billing issue resolution, and product support to real estate lead nurturing, client onboarding, and follow-up strategies to boost conversion rates.
🔹 Key Skills & Experience:
Customer Support (Live Chat, Email, Order Management)
Real Estate Lead Generation & Follow-Ups (Wholesaling, Off-Market Deals)
Billing & Utility Support (Deregulated US Market Experience)
CRM Tools: Podio, Trello, Google Workspace, Calendly, Slack
Client Success & Retention Strategy
U.S. Market Customer Handling
Appointment Scheduling & Issue Resolution
I’m detail-oriented, organized, and highly responsive. I understand the importance of timely, empathetic support that builds trust and strengthens client relationships. Whether you're a growing startup or a busy real estate investor, I’ll ensure your customers and leads are always taken care of with professionalism and efficiency.
Let’s work together to elevate your customer experience, boost retention, and help your business grow. I’m available for short-term tasks, long-term roles, or full-time support contracts.
Steps for completing your project
After purchasing the project, send requirements so Raja can start the project.
Delivery time starts when Raja receives requirements from you.
Raja works on your project following the steps below.
Revisions may occur after the delivery date.
Project Setup
I will gather all necessary information and materials from you, such as brand guidelines, access credentials, and customer support policies. The goal is to ensure I understand your business & customers' needs, and the tools you prefer to use.
Onboarding
I’ll take time to review your support processes, including any training materials, scripts, or sample interactions you provide. I familiarize myself with your tone of voice.