You will get Customer Support, Order Processing & Dispute Handling for your Store
Top Rated
Top Rated
Project details
Delivering customer support that builds trust, loyalty, and repeat sales — not just replies.
As a Top Rated Customer Support Specialist with 15+ years of experience, I help eCommerce and Shopify brands provide fast, empathetic, and organized support across email, chat, and social channels.
What sets this project apart is my hands-on expertise with Shopify, Zendesk, and Gorgias, combined with a proven record in refund management, dispute handling, and post-sale retention. You’ll get reliable communication, timely updates, and a consistent customer experience that reflects your brand’s voice.
Let me manage your inbox while you focus on scaling your store.
As a Top Rated Customer Support Specialist with 15+ years of experience, I help eCommerce and Shopify brands provide fast, empathetic, and organized support across email, chat, and social channels.
What sets this project apart is my hands-on expertise with Shopify, Zendesk, and Gorgias, combined with a proven record in refund management, dispute handling, and post-sale retention. You’ll get reliable communication, timely updates, and a consistent customer experience that reflects your brand’s voice.
Let me manage your inbox while you focus on scaling your store.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$300
|
Advanced
$1,100
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 30 days |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7
17 reviews
(15)
(2)
(0)
(0)
(0)
This project doesn't have any reviews.
DD
Daniel D.
Jul 30, 2026
Dispute Management | Customer Support
Abhay managed chargeback disputes for our store and did an excellent job. He's extremely organized, keeps us updated proactively (even sending unprompted monthly performance summaries), and clearly explains which cases are winnable and why. Over the course of working together he won the majority of the chargebacks he could actually contest, despite the process becoming stricter industry-wide. He's honest about the ones that couldn't be won and always explains the reasoning. Communication was clear and consistent throughout. We closed this particular store, but we've kept Abhay on for our other business because of the quality of his work. Highly recommend him for dispute management and chargeback handling."
CM
Colton M.
May 19, 2026
Customer Service Manager
Abhay is one of the best Upwork freelancers I've worked with. Highly recommend. He goes above and beyond and truly cares about the company he is working for and the people he is supporting.
GT
Gyuri T.
Nov 11, 2025
E-commerce virtual assistant
AT
Anthony T.
Dec 13, 2024
Long-Term Experienced Ecommerce Manager — 🍵 Global Tea Company
TS
Tracy S.
May 28, 2024
Customer Service for Sports Streaming Company
Abhay is a fantastic team member and fast
About Abhay Kumar
Customer Support & Dispute | Shopify, Zendesk, Gorgias | E-Commerce
100%
Job Success
Ghaziabad, India - 2:44 pm local time
Let me manage your inbox while you focus on scaling your store.
🏅 ZENDESK CERTIFIED - Omnichannel Agent
🏅 UPWORK CERTIFIED - Customer Service Skill
📧 Emails, Live Chat, Phone, Social Media & Dispute/Chargeback Support.
💼Over 15 years of experience in Digital Customer Support for intermediate businesses.
🖥️ E-commerce, Drop-Shipping, Order Processing, Zendesk, Shopify, Gorgias, PayPal etc.
★★★ Customer Support & Service ★★★
✓ Email Ticketing System
✓ Live Chat Handeling
✓ General Admin Tasks
✓ Social Media Customer Support
✓ Handling Pre & Post Sale Queries
✓ Order Tracking / Shipment Status
✓ Cancellation, Refund, Return & Exchange Handeling
✓ Moderation of Social Media Pages
✓ Chargeback / Dispute handeling
✓ Process Training
★★★ E-commerce Platforms ★★★
✓ Shopify
✓ Woocommerce
✓ BigCommerce
✓ Magento
★★★ CRM ★★★
✓ Zendesk
✓ FreshDesk
√ Salesforce Customer 360
★★★ Email Platform ★★★
✓ Zoho Mail
✓ Gmail
✓ Gorgias
✓ Gmail Suite
✓ Shopify Inbox
★★★ Dispute Support ★★★
✓ PayPal
✓ Stripe
Steps for completing your project
After purchasing the project, send requirements so Abhay Kumar can start the project.
Delivery time starts when Abhay Kumar receives requirements from you.
Abhay Kumar works on your project following the steps below.
Revisions may occur after the delivery date.
1. Review 2. Setup 3. Support Execution
Review & Setup – Confirm access and goals for email/chat platforms (Shopify, Zendesk, or Gorgias). Support Execution – Manage customer messages, orders, refunds, and disputes with care and accuracy.