You will get Customer Support Pro | Email, Chat & CRM | Zendesk | Twilio
Project details
Customer experience isn’t just about responding—it’s about building trust, solving problems fast, and leaving a lasting impression and that is exactly what I can deliver. I bring 13+ years of experience in customer service, sales, and operations, alongside senior leadership as a Deputy Head of Sixth Form.
I have handled high-volume enquiries, resolved complex issues, and consistently delivered calm, professional support in a fast-paced environment. I’m experienced with platforms including Twilio, Zendesk, SIMS, Arbor, and CPOMS, and I can quickly adapt to new systems, to keep your operations running smoothly.
What sets me apart: I don’t just answer queries—I improve customer satisfaction and retention. I communicate clearly, professionally, and with empathy. I stay organised under pressure and can manage multiple conversations with ease. I represent your brand as if it were my own. Whether it’s emails, live chat, or customer support systems, I focus on efficiency, accuracy, and creating positive customer experiences to keep people coming back. If you need someone reliable who can make customers and clients feel valued from day one, let’s connect.
I have handled high-volume enquiries, resolved complex issues, and consistently delivered calm, professional support in a fast-paced environment. I’m experienced with platforms including Twilio, Zendesk, SIMS, Arbor, and CPOMS, and I can quickly adapt to new systems, to keep your operations running smoothly.
What sets me apart: I don’t just answer queries—I improve customer satisfaction and retention. I communicate clearly, professionally, and with empathy. I stay organised under pressure and can manage multiple conversations with ease. I represent your brand as if it were my own. Whether it’s emails, live chat, or customer support systems, I focus on efficiency, accuracy, and creating positive customer experiences to keep people coming back. If you need someone reliable who can make customers and clients feel valued from day one, let’s connect.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included $40
These options are included with the project scope.
$40
- Delivery Time 1 day
- Number of Hours of Work 4
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8About Amelia
Customer Support Specialist | Zendesk & Twilio | Chat & Email Support
South Ockendon, United Kingdom - 2:58 pm local time
I bring 13+ years of experience in customer service, sales, and operations, alongside senior leadership as a Deputy Head of Sixth Form. I have handled high-volume enquiries, resolved complex issues, and consistently delivered calm, professional support in a fast-paced environment.
I’m experienced with platforms including Twilio, Zendesk, SIMS, Arbor, and CPOMS, and I can quickly adapt to new systems, to keep your operations running smoothly.
What sets me apart:
I don’t just answer queries—I improve customer satisfaction and retention.
I communicate clearly, professionally, and with empathy.
I stay organised under pressure and can manage multiple conversations with ease.
I represent your brand as if it were my own.
Whether it’s emails, live chat, or customer support systems, I focus on efficiency, accuracy, and creating positive customer experiences to keep people coming back.
If you need someone reliable who can make customers and clients feel valued from day one, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Amelia can start the project.
Delivery time starts when Amelia receives requirements from you.
Amelia works on your project following the steps below.
Revisions may occur after the delivery date.
Understanding
I start by carefully reviewing your company details and asking any necessary questions to fully understand your goals, expectations, and deadlines.
Plan and Strategy
outline a clear plan of action, including tools, timeline, and key milestones, so everything is structured from the beginning.