You will get Customer Support Representative | Live Chat & Email Support
Project details
I provide reliable and professional customer support services to help businesses improve customer satisfaction and retention.
My Services Include:
Live Chat Support
Email Handling & Ticket Management
Order Processing & Tracking
Complaint Handling & Issue Resolution
CRM Management
Response Time Improvement
I ensure:
✔ Quick response time
✔ Professional communication
✔ 100% customer satisfaction
✔ Confidentiality & data security
I have experience using CRM and ticketing systems and can adapt to your company’s workflow quickly.
Let’s work together to improve your customer experience.
My Services Include:
Live Chat Support
Email Handling & Ticket Management
Order Processing & Tracking
Complaint Handling & Issue Resolution
CRM Management
Response Time Improvement
I ensure:
✔ Quick response time
✔ Professional communication
✔ 100% customer satisfaction
✔ Confidentiality & data security
I have experience using CRM and ticketing systems and can adapt to your company’s workflow quickly.
Let’s work together to improve your customer experience.
Purpose
PersonalIndustry
Beauty & Cosmetics, Construction, Ecommerce, Education, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Manufacturing & Storage, Real Estate, Retail & Wholesale, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
18 reviews
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This project doesn't have any reviews.
GY
Ghulam Y.
Sep 20, 2025
Data Entry Specialist
Outstanding freelancer , quick, accurate, and very professional. Delivered more than expected and made the whole process easy. Definitely recommended!
MB
Michael B.
Jan 19, 2024
Immediate Website Migration Specialist
The first two sites we had Shariq work on were amazing and they did a great job. The second two he and his team struggled and the QA wasn’t the best. Great person and will try to make things right but need to make sure you have your QA process in place to check his quality of work.
MB
Michael B.
Jan 19, 2024
Immediate Website Migration Specialist
The first two sites we had Shariq work on were amazing and they did a great job. The second two he and his team struggled and the QA wasn’t the best. Great person and will try to make things right but need to make sure you have your QA process in place to check his quality of work.
TD
Tyler D.
Dec 29, 2023
Elementor Web Developer/Designer For Health Marketing Agency
Contractor did not complete the job. He was also asking us many questions about how to do the work. And we know any experienced developer should of already known the answers.
JS
Joseph S.
Dec 21, 2023
Wordpress Blog Developer
About Shariq
Software QA Engineer | Manual & Automation Testing
Karachi, Pakistan - 2:15 am local time
I have 5+ years of experience in Testing Websites, Mobile, and Desktop applications. My strengths are Functional Testing, UI testing, Cross Browser Testing, Usability Testing, Mobile Testing(IOS and Android), Exploratory Testing, Blackbox Testing, Regression testing, Integration testing, and Website QA.
Familiar with automation Testing, Cypress , Appium , and SQL as well.
*Testing Skills*
- Test plan creation
- Test scenario creation
- Test data creation
- Test case execution
- Manual testing, Web testing, Mobile testing, Black box testing, Functional testing
- User interface testing, Browser compatibility testing, Cross browser testing,
- Usability testing, Regression testing, Security testing, Performance testing,
- API testing - Testing the APIs Using PostMan.
- Test Cases, and defect reporting.
- Methodologies and phases of SDLC, and STLC. Technologies
- Functional Analysis & Testing - Usability Analysis & Testing
- Mobile testing (iOS, Android, Windows Mobile)
- Automated Testing (Cypress and Appium)
- Load testing (LoadRunner, LoadUI, Jmeter)
- Mobile Automation Testing (Appium, Selendroid)
- Security testing - Game testing
- Cross-browser testing
- Localization Testing (Dutch, German, English, Spanish, Russian and Italian) Domains • Education • Real Estate • eCommerce & Retail • Media & Entertainment • Healthcare & Life Sciences
*Strengths*
High level of software testing methods and technologies * Business applications (B2B, B2C, C2C, SaaS)
* Test automation methods and technologies (Cypress, Apium)
* Leading of software testing process
* Establishing a software testing process from scratch
Good experience in:
* Manual testing of web, desktop, and mobile apps
* Functional, regression, smoke, performance, white/grey/black box, penetration, security testing, cross-browser and cross-platform testing, etc.
* Creating test plans and test cases.
* Organization and management of the whole test process.
* Clarification of acceptance criteria and requirements.
I have sound knowledge of Bug Tracking tools
JIRA, Trello, Quality Center, Bugzilla, Lean testing, and Bugherd.
Why I am here: - to improve your application's quality - to make sure it works as expectations - to make sure it is easy to use for the User - to help you in delivering the Quality application within the timeline Software Testing is not only my profession, but it is also my hobby and my passion. I do believe in the process and product quality and do my best to achieve both of them.
Steps for completing your project
After purchasing the project, send requirements so Shariq can start the project.
Delivery time starts when Shariq receives requirements from you.
Shariq works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Understanding Requirements
Receive client access to Live Chat, Email, Social Media, and CRM (if applicable) Review company guidelines, FAQs, and scripts Confirm work hours, response times, and priorities
Step 2: Setup & Preparation
Log in to all required platforms Configure tools, templates, and canned responses Test chat and email systems to ensure smooth communication