You will get customer support service with
Project details
As a seasoned Customer Support Specialist, I bring 5+ years of experience delivering warm, efficient, and professional support. Whether you need 2, 4, or 8 hours of dedicated help daily, I offer flexible, reliable service tailored to your business needs, backed by real results and live portfolio samples.
Purpose
BusinessIndustry
Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Construction, Ecommerce, Education, Energy, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
1 review
(1)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
GT
Gyuri T.
Apr 23, 2025
Virtual assistant
Was lovelt working togheter
About Ann
Customer Support Specialist |E-Commerce | Live, Email & Chat | Zendesk
Nairobi, Kenya - 3:58 pm local time
Customer Support Specialist with 6+ years of experience resolving high-volume tickets via email, live chat, and phone. I help businesses deliver fast, professional support that keeps customers happy and coming back.
I've managed multi-channel queues using Zendesk, HubSpot, and Google Workspace — handling order issues, refunds, billing inquiries, and escalations daily. In my last role, I maintained a 95% CSAT score across ~20 cases a day. A customer named me personally in a 5-star Google review as "an excellent customer service professional."
What you get working with me: fast response times, clean documentation, zero hand-holding needed, and a support rep who genuinely cares about your customers.
Skills: Email Support · Live Chat · Phone Support · Zendesk · HubSpot · Order Tracking · Ticket Management · Escalation Handling · CRM · Customer Success
Steps for completing your project
After purchasing the project, send requirements so Ann can start the project.
Delivery time starts when Ann receives requirements from you.
Ann works on your project following the steps below.
Revisions may occur after the delivery date.
Client Onboarding & Tool Access I’ll begin by understanding your business