You will get Customer Support Setup: Email, Ticketing & CRM Workflow
Project details
I will set up a complete customer support system for your business using email management, ticketing systems, and CRM workflows. This ensures faster responses, organized communications, and a smooth experience for your customers.
With my experience in customer support, CRM management (HubSpot, GoHighLevel, Zoho, Zendesk, Intercom), onboarding, and ticketing, I help startups, SaaS companies, agencies, and growing businesses save time, reduce errors, and delight their customers.
What You’ll Get
Clean, organized support inbox for faster responses
Ticketing system setup with clear statuses and workflows
CRM setup & cleanup (contacts, pipelines, automations, reporting)
Customer onboarding workflow for new clients or users
Basic SOPs for support and CRM operations
Recommendations for automation and efficiency
Who This Is For
Startups & small businesses overwhelmed by support emails
SaaS companies needing structured CRM & onboarding workflows
Agencies and coaches who want clear, actionable support processes
Tools I work with: HubSpot, Zendesk, Intercom, GoHighLevel (GHL), Zoho, Gmail, Outlook
With my experience in customer support, CRM management (HubSpot, GoHighLevel, Zoho, Zendesk, Intercom), onboarding, and ticketing, I help startups, SaaS companies, agencies, and growing businesses save time, reduce errors, and delight their customers.
What You’ll Get
Clean, organized support inbox for faster responses
Ticketing system setup with clear statuses and workflows
CRM setup & cleanup (contacts, pipelines, automations, reporting)
Customer onboarding workflow for new clients or users
Basic SOPs for support and CRM operations
Recommendations for automation and efficiency
Who This Is For
Startups & small businesses overwhelmed by support emails
SaaS companies needing structured CRM & onboarding workflows
Agencies and coaches who want clear, actionable support processes
Tools I work with: HubSpot, Zendesk, Intercom, GoHighLevel (GHL), Zoho, Gmail, Outlook
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Extra Tool Setup
(+ 1 Day)
+$30
Automation Setup
(+ 2 Days)
+$50
Detailed SOP Documentation
(+ 1 Day)
+$40Frequently asked questions
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HH
Hailey H.
Sep 14, 2025
Virtual Assistant for Wallpaper Business
I had a great experience working with Mariam. She provided great communication and quality work. I absolutely recommend her to anyone looking for a virtual assistant and I would definitely consider using her again in the future if the need arises. Thanks Mariam!
KU
Karsan U.
Sep 2, 2025
ADHD Accountability Partner/ Coach
Great accountability partner & ADHD coach! Helped me feel more in control, get organized and focused.
TE
Tristan E.
Aug 11, 2025
Assistant Accountability Coach for Customer Success
Great communication and is very willing to try her best.
HH
Hailey H.
Jul 29, 2025
Virtual Assistant for Wallpaper Business
About Mariam
Customer Success Manager | Onboarding & Retention Specialist | Hubspot
100%
Job Success
Uyo, Nigeria - 7:05 pm local time
That is the gap I fill.
I am a Customer Success and Onboarding Specialist with 5 years of experience helping businesses turn new sign-ups into active, loyal customers. I currently manage relationships with over 1,000 clients at Sprout Smart Academy and maintain a 90% monthly retention rate. Not through automation, but through consistent human communication that makes every client feel genuinely supported.
Before that I built an onboarding framework from scratch at Sols Enterprise. Welcome calls, 30 to 60 to 90 day milestone maps, self-serve guides, and CRM documentation for a team that had nothing structured before I joined.
Here is what working with me looks like:
New customers get a structured onboarding experience that walks them to their first win before they have a chance to go quiet. At-risk accounts get personal outreach before they cancel. Every interaction gets logged so nothing depends on memory or luck. And when something goes wrong, you hear about it from me before you hear about it from the client.
I work with HubSpot, Zendesk, Freshdesk, Intercom, GoHighLevel, ClickUp, Notion, Zoom, and Loom. I am organised, reliable, and genuinely invested in whether your customers succeed because I know that is what keeps your business growing.
If your customers are going quiet after signing up and you want someone who will catch that before it becomes a cancellation, let us talk.
Steps for completing your project
After purchasing the project, send requirements so Mariam can start the project.
Delivery time starts when Mariam receives requirements from you.
Mariam works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Access Setup
I review your business needs, customer support goals, and current systems. You provide access to your email, ticketing system, and CRM (HubSpot, Zendesk, GoHighLevel, Zoho, Intercom, etc.).
Support Inbox & Ticketing Setup
I organize your customer support inbox, set up or clean your ticketing system, and create clear ticket statuses (new, open, pending, resolved) to improve response time and visibility.