You will get Customer Support Setup: Email, Ticketing & CRM Workflow
Project details
I will set up a complete customer support system for your business using email management, ticketing systems, and CRM workflows. This ensures faster responses, organized communications, and a smooth experience for your customers.
With my experience in customer support, CRM management (HubSpot, GoHighLevel, Zoho, Zendesk, Intercom), onboarding, and ticketing, I help startups, SaaS companies, agencies, and growing businesses save time, reduce errors, and delight their customers.
What You’ll Get
Clean, organized support inbox for faster responses
Ticketing system setup with clear statuses and workflows
CRM setup & cleanup (contacts, pipelines, automations, reporting)
Customer onboarding workflow for new clients or users
Basic SOPs for support and CRM operations
Recommendations for automation and efficiency
Who This Is For
Startups & small businesses overwhelmed by support emails
SaaS companies needing structured CRM & onboarding workflows
Agencies and coaches who want clear, actionable support processes
Tools I work with: HubSpot, Zendesk, Intercom, GoHighLevel (GHL), Zoho, Gmail, Outlook
With my experience in customer support, CRM management (HubSpot, GoHighLevel, Zoho, Zendesk, Intercom), onboarding, and ticketing, I help startups, SaaS companies, agencies, and growing businesses save time, reduce errors, and delight their customers.
What You’ll Get
Clean, organized support inbox for faster responses
Ticketing system setup with clear statuses and workflows
CRM setup & cleanup (contacts, pipelines, automations, reporting)
Customer onboarding workflow for new clients or users
Basic SOPs for support and CRM operations
Recommendations for automation and efficiency
Who This Is For
Startups & small businesses overwhelmed by support emails
SaaS companies needing structured CRM & onboarding workflows
Agencies and coaches who want clear, actionable support processes
Tools I work with: HubSpot, Zendesk, Intercom, GoHighLevel (GHL), Zoho, Gmail, Outlook
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 6 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Extra Tool Setup
(+ 1 Day)
+$30
Automation Setup
(+ 2 Days)
+$50
Detailed SOP Documentation
(+ 1 Day)
+$40Frequently asked questions
4 reviews
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HH
Hailey H.
Sep 14, 2025
Virtual Assistant for Wallpaper Business
I had a great experience working with Mariam. She provided great communication and quality work. I absolutely recommend her to anyone looking for a virtual assistant and I would definitely consider using her again in the future if the need arises. Thanks Mariam!
KU
Karsan U.
Sep 2, 2025
ADHD Accountability Partner/ Coach
Great accountability partner & ADHD coach! Helped me feel more in control, get organized and focused.
TE
Tristan E.
Aug 11, 2025
Assistant Accountability Coach for Customer Success
Great communication and is very willing to try her best.
HH
Hailey H.
Jul 29, 2025
Virtual Assistant for Wallpaper Business
About Mariam
Customer Success Manager | Onboarding & Retention | HubSpot , Zendesk
75%
Job Success
Uyo, Nigeria - 8:17 am local time
I specialize in turning new signups into active, confident users by ensuring they understand the product, stay engaged, and see value quickly.
I’ve managed clients simultaneously, supported at-risk accounts back to stability, and worked closely with users to guide them through onboarding until they became fully operational and self-sufficient.
What I focus on:
âś” Onboarding that reduces confusion and accelerates time-to-value
âś” Proactive follow-ups to prevent silent churn
âś” Clear tracking of milestones and user progress
âś” Identifying and resolving blockers before they escalate
âś” Ensuring customers consistently experience product value
Services I provide:
âś” Customer Onboarding & Training
âś” Customer Success & Retention
âś” Churn Reduction & Renewal Support
âś” Customer Lifecycle Management
âś” SOP Creation & Process Improvement
âś” Client Support & Account Management
Tools I use:
HubSpot • Zendesk • Gorgias • GoHighLevel • Notion • ClickUp • Google Workspace • Slack • Zoom • Calendly
I bring structure, communication, and accountability to every account I manage. My approach is simple: understand the customer’s goal, ensure adoption, and make sure value is realized early and consistently.
If you're looking for someone who can help you retain customers, improve onboarding, and keep your users engaged beyond signup, I’d be happy to support your team.
Steps for completing your project
After purchasing the project, send requirements so Mariam can start the project.
Delivery time starts when Mariam receives requirements from you.
Mariam works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Access Setup
I review your business needs, customer support goals, and current systems. You provide access to your email, ticketing system, and CRM (HubSpot, Zendesk, GoHighLevel, Zoho, Intercom, etc.).
Support Inbox & Ticketing Setup
I organize your customer support inbox, set up or clean your ticketing system, and create clear ticket statuses (new, open, pending, resolved) to improve response time and visibility.